NICHOLAS PELLA
Plymouth
Summary
Highly skilled and adaptable professional with a strong background in operations management, logistics, and leadership. As a former U.S. Army Cavalry Scout, I have demonstrated exceptional problem-solving abilities, risk assessment and mitigation skills, and effective communication in high-pressure situations. With experience in both military and civilian roles, I am committed to driving efficiency, productivity, and performance through process improvement and optimization.
Overview
15
15
years of professional experience
Work History
Package Center Specialist
UPS
Maple Grove, MN
09.2023 - Current
- Delivers outstanding customer service to walk-in customers and telephone inquiries.
- Takes ownership of customer's shipping needs and offers viable solutions.
- Takes action to learn all product and service offerings, alternative solutions, and industry trends.
- Operates all equipment, software, and devices and trains others.
- Maintains a clean, organized, and safe working environment.
Cavalry Scout / Squad Leader
U.S. Army
01.2017 - 01.2022
- Led a squad of soldiers in reconnaissance and security operations, ensuring mission success and safety of team members
- Trained and mentored junior soldiers, developing their technical and tactical proficiency
- Conducted regular risk assessments and employed appropriate risk management strategies
- Managed logistics and resource allocation for the squad, ensuring timely delivery of supplies and equipment
- Maintained an active security clearance throughout service.
Operations Management Supervisor
UPS
01.2014 - 01.2017
- Supervised a team of package handlers, ensuring efficiency and safety in a fast-paced warehouse environment
- Implemented and monitored performance metrics, identifying areas for improvement and driving continuous process improvements
- Coordinated staff schedules, workload distribution, and task assignments to optimize productivity
- Conducted performance evaluations, providing feedback and coaching to team members
- Facilitated effective communication within the team, fostering a positive work environment.
Package Handler
UPS
01.2011 - 01.2013
- Loaded and unloaded packages from delivery trucks, ensuring proper handling and accurate documentation
- Sorted and organized packages according to destination, streamlining the delivery process
- Maintained a clean and safe work environment by adhering to safety regulations and guidelines
- Collaborated with team members to complete daily tasks efficiently and accurately.
Education
BS - Business Administration
Metropolitan State
St Paul, MN01.2023
AA - undefined
North Hennepin Community College
01.2016
Skills
- Leadership: Proven ability to lead, motivate, and develop teams effectively, ensuring high performance and collaboration
- Operations & logistics: Skilled in coordinating complex operations and logistics tasks, optimizing efficiency and reducing costs
- Risk assessment & mitigation: Proficient in identifying risks and implementing mitigation strategies to minimize negative impacts
- Problem-solving: Strong analytical and critical thinking skills, enabling quick and informed decision-making under pressure
- Communication: Effective in conveying complex information clearly and concisely, fostering strong relationships and collaboration
- Process improvement: Experienced in evaluating and enhancing processes to drive efficiency, productivity, and performance
- Adaptability & resilience: Able to adapt quickly to new situations and maintain focus, even in challenging and unpredictable circumstances
- Time management & organization: Skilled in prioritizing tasks, meeting deadlines, and maintaining accuracy in fast-paced environments
Timeline
Package Center Specialist
UPS
09.2023 - Current
Cavalry Scout / Squad Leader
U.S. Army
01.2017 - 01.2022
Operations Management Supervisor
UPS
01.2014 - 01.2017
Package Handler
UPS
01.2011 - 01.2013
AA - undefined
North Hennepin Community College
BS - Business Administration
Metropolitan State