Nicholas Peterson
Technical Engineer
Saint Paul
Summary
Driven Technical Support Professional with proven expertise in diagnosing and resolving complex technical issues. Delivers high customer satisfaction through effective problem-solving and collaboration. Committed to enhancing user experiences and operational efficiency by leveraging strong technical troubleshooting skills.
Overview
16
16
years of professional experience
1
1
Language
Work History
Security Officer
Updown
02.2025 - 03.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Collaborated with local law enforcement on emergency response protocols.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded promptly to incidents, assessing situations and implementing appropriate resolutions.
Technical Support Representative
Sonic Foundry
09.2021 - 12.2024
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Resolved technical issues for clients by troubleshooting software and hardware problems, enhancing user satisfaction.
- Provided effective training to new team members, fostering a collaborative and knowledgeable support environment.
- Utilized ticketing systems to manage and prioritize support requests, ensuring timely and efficient issue resolution.
- Collaborated with cross-functional teams to identify and implement process improvements, driving operational efficiency.
Assistant Manager
Urban Growler Brewing
08.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented staff training programs that improved service quality and reduced employee turnover significantly.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised opening and closing protocols, recommending adjustments to elevate efficiency of daily functions.
Head Chef
Next Door Brewing
08.2015 - 08.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with fellow line cooks to coordinate cooking times and plate presentations for seamless service.
Cook Shift Leader
Burgers and Bottles
08.2013 - 08.2015
- Streamlined food preparation tasks for more efficient service during peak hours.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Front Desk Manager
Crunch Fitness
07.2010 - 08.2013
- Managed multi-line phone system to efficiently respond to inquiries and direct calls to appropriate departments and personnel.
- Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
- Oversaw Personal Trainer schedule, ensuring adherence to budgeted non-session hours.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Coordinated special events, enhancing community involvement and promoting brand awareness through initiatives like member appreciation days and charity fundraisers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Associate of Arts - Computer Programming
Saint Paul College
Saint Paul, MN08.2021
High School Diploma - undefined
Grand Ledge High School
Grand Ledge, MI06.2010
Skills
Incident management
Technical troubleshooting
Customer support
Database management
Timeline
Security Officer
Updown
02.2025 - 03.2026
Technical Support Representative
Sonic Foundry
09.2021 - 12.2024
Assistant Manager
Urban Growler Brewing
08.2019 - 09.2021
Head Chef
Next Door Brewing
08.2015 - 08.2019
Cook Shift Leader
Burgers and Bottles
08.2013 - 08.2015
Front Desk Manager
Crunch Fitness
07.2010 - 08.2013
High School Diploma - undefined
Grand Ledge High School
Associate of Arts - Computer Programming
Saint Paul College
Presidents Award by Sonic Foundry
I was awarded the President's Award at Sonic Foundry. Working diligently and helping retain customer relationships over the years.