Nicholas Selvog
Greenbush
Summary
Dynamic professional with a strong background in customer service and technical support, notably at Border Bank. Proven ability to resolve complex issues efficiently, enhancing customer satisfaction. Highly reliable team player with exceptional multitasking skills and a service-oriented mindset, adept at troubleshooting and IT documentation. Committed to fostering positive work environments.
Overview
8
8
years of professional experience
Work History
Bartender
Remedies
12.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Tech Support Specialist II
Border Bank
08.2017 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved an average of 1200 technical support inquiries per year.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Resolved diverse range of technical issues across multiple systems at 14 different Bank locations across a range of 300 miles
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
Education
GED - Liberal Arts And Sciences
Greenbush Middle River Highschool
Greenbush, MNSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Patience and tolerance
- Complex Problem-solving
- Service-oriented mindset
- Professional appearance
- Ticket management
- Remote support
- Software installation
- Help desk software
- IT documentation
- Computer workstation setup
- Troubleshooting and diagnosis
- Hardware upgrades
- Desktop support
- Microsoft outlook
- User credential management
- Application installations
Accomplishments
Local Fire Department Volunteer since 2018
2023 Border Bank Annual Cultivate Service Award Winner. Granted for providing exceptional service to my colleagues.
Timeline
Bartender
Remedies
12.2023 - Current
Tech Support Specialist II
Border Bank
08.2017 - Current
GED - Liberal Arts And Sciences
Greenbush Middle River Highschool