Nicholas Thurmes
Kenyon
Summary
Accomplished Team Lead at Wal-Mart Supercenter, adept in fostering teamwork and enhancing customer satisfaction through effective conflict resolution and coaching. Demonstrated excellence in attention to detail and mentoring, significantly improving team performance and operational efficiency. Skilled in streamlining processes for heightened productivity and service quality.
Overview
14
14
years of professional experience
Work History
Acc Team Lead
Wal-Mart Supercenter
03.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Assistant Manager
Hy Vee
09.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Service Manager
Hy Vee
06.2021 - 04.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
Food and Consumables Team Lead
Wal-Mart Supercenter
10.2020 - 02.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Custodian
Kenyon Wanamingo School
04.2021 - 09.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Sales and Service Representative
Mondelez International
06.2011 - 07.2018
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Education
High School Diploma -
Kenyon Wanamingo Highschool
Kenyon, MN06.2004
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Acc Team Lead
Wal-Mart Supercenter
03.2023 - Current
Assistant Manager
Hy Vee
09.2021 - 03.2022
Service Manager
Hy Vee
06.2021 - 04.2022
Custodian
Kenyon Wanamingo School
04.2021 - 09.2021
Food and Consumables Team Lead
Wal-Mart Supercenter
10.2020 - 02.2021
Sales and Service Representative
Mondelez International
06.2011 - 07.2018
High School Diploma -
Kenyon Wanamingo Highschool
Similar Profiles
Shawnae GoodsonShawnae Goodson
Asset Protection Operations Coach at Wal-Mart SupercenterAsset Protection Operations Coach at Wal-Mart Supercenter
Valerie HenryValerie Henry
Stocking Associate at Wal-Mart SupercenterStocking Associate at Wal-Mart Supercenter
James TaylorJames Taylor
Online Personal Shopper at Wal-Mart SupercenterOnline Personal Shopper at Wal-Mart Supercenter