Nichole Kottke
Lino Lakes
Summary
Motivated professional with a diverse background in customer service and administrative support. Recognized for effective team collaboration and adaptability to changing priorities. Eager to contribute to a fast-paced environment by optimizing client communications and supporting organizational goals.
Overview
15
15
years of professional experience
Work History
Administrative and marketing assistant
Gaughan Companies
Forest Lake
12.2022 - 06.2026
- Managed client communications via phone, email, and in-person to ensure professional service delivery.
- Executed order management for office and residential managers, serving as primary contact during manager absences.
- Handled mail processing, including scanning and coding invoices to appropriate departments.
- Maintained precise records to facilitate billing for HOA team.
- Created brochures and property listings for brokers on multiple websites.
- Trained new HOA staff on phone operations and Vantaca platform usage.
- Processed checks and title changes in homeowner accounts, scanning documents directly into banking system.
- Performed various office duties and managed ad-hoc projects as needed.
Creator and owner of small craft business
Self-employeed
Lino Lakes
06.2011 - 01.2025
- Researched business strategies for selling online at craft fairs and small shops.
- Acquired knowledge of legal processes for selling in Minnesota, U.S., and internationally.
- Coordinated shipping logistics for domestic and international orders.
- Maintained positive communication with customers regarding custom orders.
- Cultivated ongoing relationships with various shop owners to enhance product placement.
- Adapted to flexible and extensive working hours to meet project deadlines.
Instore Shopper
Instacart
Blaine
09.2019 - 10.2020
- Operated independently within Blaine West Cub to ensure efficient shopping experiences.
- Assisted customers with technical inquiries via phone, in person, or app support.
- Maintained high customer satisfaction while adhering to strict timelines and quality standards.
- Resolved operational issues with lockers during testing of a new system.
Home & Kids Lead, Cashier, and Cash Office
Kohls
Lino Lakes
03.2018 - 10.2019
- Managed cash register operations, ensuring accuracy in cash handling procedures.
- Prepared registers and safe with required cash and coins for smooth store opening.
- Recorded deposits and prepared for weekly cash pick-up.
- Balanced safe to ensure accurate financial records.
- Set up new displays, restocked inventory, and maintained floor merchandise.
- Executed price changes and updated signage.
Education
Some College (No Degree) - Sign Language Interpretation
St. Paul Technical College
Saint Paul, MNSkills
- Administrative support
- Invoicing processes
- Marketing materials creation
- Customer relationship management
- Data entry accuracy
- Employee training
- Multitasking and prioritization
- Team collaboration
- Problem solving
- Adaptability
Accomplishments
- Recently nominated by peers for Extraordinary Support Staff at the yearly CAI event.
Affiliations
- Past years of volunteering as Girl Scout leader, Art Adventures parent, class paraprofessional, and classroom helper.
Timeline
Administrative and marketing assistant
Gaughan Companies
12.2022 - 06.2026
Instore Shopper
Instacart
09.2019 - 10.2020
Home & Kids Lead, Cashier, and Cash Office
Kohls
03.2018 - 10.2019
Creator and owner of small craft business
Self-employeed
06.2011 - 01.2025
Some College (No Degree) - Sign Language Interpretation
St. Paul Technical College