Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

NICHOLE MOTTRAM

Rochester

Summary

Business professional and childcare expert with a strong record of improving productivity and efficiency. Skilled in staff management, program development, and ensuring regulatory compliance. Effective communication and leadership abilities support problem-solving and enhance learning environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Licensed Family Childcare Provider

Marvelous Minds Academy
Rochester
06.2015 - Current
  • Managed daily operations of childcare facility to ensure safety and licensing compliance.
  • Developed and implemented engaging curriculum for diverse age groups.
  • Supervised staff and provided ongoing training and support for professional development.
  • Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
  • Maintained accurate records of children's progress and developmental milestones.
  • Coordinated with local agencies to enhance services offered to families.
  • Communicated with parents and fostered strong professional relationships.
  • Developed care plans tailored to individual children, families, and their needs and situations.
  • Assessed safety risks for children living at home or in foster care settings.
  • Educated clients about the impact of trauma on mental health and well-being.
  • Conducted assessments to identify client needs and resources.
  • Participated in professional development activities such as seminars, workshops, trainings.
  • Developed workable solutions for recurring problems for individuals and families.
  • Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
  • Maintained accurate records of client progress and interactions according to agency standards.
  • Provided supportive services to children and families in crisis situations.
  • Coordinated with schools and community resources for comprehensive support.
  • Educated families on coping strategies and available community resources.

Store Manager

Destination Maternity Corp
ROCHESTER
04.2012 - 04.2013
  • Managed multiple locations in daily store operations, and ensured compliance with company policies.
  • Trained and supervised staff to maintain high service standards.
  • Oversaw inventory management and replenished stock as needed.
  • Implemented operational procedures for efficient store management practices.
  • Led training sessions focused on teamwork and communication skills development.
  • Monitored employee performance and provided constructive feedback for improvement.
  • Developed training materials for ongoing staff education and skill enhancement.
  • Monitored daily operations to ensure compliance with company policies and procedures.
  • Maintained accurate records of employee attendance and payroll information.
  • Prepared annual budget by scheduling expenditures, analyzing variances and initiating corrective actions.
  • Provided feedback and coaching to staff on customer service, product knowledge, sales techniques, and operational procedures.
  • Ensured safety protocols were followed at all times throughout the store environment.
  • Coordinated with corporate office personnel regarding regional trainings or initiatives that had been rolled out across stores nationwide.
  • Assisted in the development of marketing campaigns designed to increase customer engagement levels in-store.
  • Established relationships with vendors to obtain competitive pricing on supplies used for training programs.
  • Facilitated communication between upper management and team members regarding changes or updates made at the store level.
  • Recruited qualified candidates for open positions within the store by conducting interviews and assessing applicants' qualifications.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Nanny/House Manager

Professional Nanny
Rochester
06.2006 - 08.2012
  • Managed daily household operations and ensured smooth functioning of all activities.
  • Oversaw maintenance of property, ensuring cleanliness and organization at all times.
  • Organized educational and recreational activities to promote development.
  • Prepared nutritious meals and snacks adhering to dietary guidelines.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Developed educational activities to foster children's growth and learning.

Sales Leader-Management

Pier 1 Imports
Rochester
02.2011 - 04.2012
  • Led sales team to achieve monthly targets and enhance customer engagement.
  • Developed training programs to improve staff product knowledge and sales techniques.
  • Coordinated inventory management to ensure optimal stock levels and product availability.
  • Fostered a positive team environment through effective communication and motivational strategies.
  • Implemented visual merchandising standards to enhance store presentation and customer experience.
  • Managed customer relationships to resolve issues and promote loyalty through service excellence.
  • Conducted regular performance reviews to assess team strengths and areas for improvement.
  • Conducted training sessions for new sales staff members to ensure they had the necessary skills to succeed in their roles.
  • Identified areas of improvement in current processes and procedures, making recommendations for change as required.
  • Managed cash register operations using POS system and processed sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Exceeded department expectations for productivity and accuracy levels.

Sales Associate/Beauty Advisor

Bon Ton Stores, Inc.
Milwaukee
02.2010 - 09.2010
  • Led team in daily sales operations and customer service initiatives.
  • Managed inventory levels and organized product displays for promotions.
  • Developed training materials to enhance staff performance and service quality.
  • Coordinated with management to implement store policies and procedures.
  • Resolved customer inquiries and issues to ensure satisfaction and loyalty.
  • Fostered a collaborative team environment through effective communication practices.
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.

Education

Bachelor of Arts - Education

Concordia University
Saint Paul, MN
05-2022

Associate of Applied Science - Business Management

RCTC/Winona State
Rochester, MN
12-2018

Skills

  • Individual care planning
  • Staff training
  • Record keeping
  • Curriculum development
  • Regulatory compliance
  • Family engagement
  • Community coordination
  • Crisis intervention
  • Team leadership
  • Effective communication
  • Problem solving
  • Time management

Certification

  • State of Minnesota Family Childcare License: 1078819
  • 4-Star Parent Aware

References

References available upon request.

Timeline

Licensed Family Childcare Provider

Marvelous Minds Academy
06.2015 - Current

Store Manager

Destination Maternity Corp
04.2012 - 04.2013

Sales Leader-Management

Pier 1 Imports
02.2011 - 04.2012

Sales Associate/Beauty Advisor

Bon Ton Stores, Inc.
02.2010 - 09.2010

Nanny/House Manager

Professional Nanny
06.2006 - 08.2012

Bachelor of Arts - Education

Concordia University

Associate of Applied Science - Business Management

RCTC/Winona State

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