Nichole White
22841 Zion Pkwy NW,MN
Summary
Driven to excel in fast-paced environments, consistently producing proficient work while exceeding company standards and expectations. Committed to bringing value to the team through a strong work ethic and dedication to achieving collective goals. Passionate about contributing positively to the organization's success by leveraging skills and experience effectively.
Overview
18
18
years of professional experience
Work History
Student Success Coach
Boise State University
07.2023 - Current
- Proactively recruiting daily MQLs for the online MBA degree program. Educating graduate students on college admissions, program process and scholarship requirements.
- Created a program presentation and facilitated "GradSchool 101: Mini OMBA Info Sessions", which supports organic lead generation.
- Execute relationship-building sales process enhancing program and division KPIs.
- Maintain interest with students by utilizing our SOPs and sales process to assist students with overcoming potential obstacles and discussing solutions helping to build prospective student confidence and increase enrollment numbers.
- Manage all prospective online student inbound communication through email, text, phone, chat phone queue appropriately by providing timely and accurate customer service. Follow-up with prospective students on a regular basis following prescribed communication plans and developing customized plans depending on the student needs and recruitment cycle.
- Assist students with navigating university admissions, financial aid, online education options, and academic advising and policies pertaining to special populations including, but not limited to transfer, adult learners, military students, veterans, international students, and students that are reengaging with Boise State.
- Daily utilization of our CRM to follow a customized recruitment workflow to nurture leads, accurately communicate with collaborators, and consistently document activity for reporting purposes.
- Make data-driven decisions to adjust recruitment strategies based on target student populations, recruitment metrics, and university processes in a dynamic way that meets the needs of students and stakeholders (program partners, admissions, graduate college, financial aid, extended student studies).
- Engage in intentional and continuous efforts to improve service to and coaching of students, which includes improving internal processes, procedures, resources and published content.
- Maintain professional flexibility to accommodate rapidly changing processes, program information and priorities.
- Support admitted students as entry-academic advising ensuring successful enrollment into co-requisite courses.
- Analyze student academic records to assess errors in enrollment or determine GPA calculations.
- Deliver supportive and knowledgeable counseling to students with academic or personal concerns. Advocate for students when and if situation(s) arose during program review.
- Meet recruitment goals at each stage YOY.
- Collaborate with program partners, colleagues, and leadership to evaluate interests, trends, and characteristics of business students (and online students). Also, address problems and grow student success.
- Empower graduate students to continue their education and monitor their funnel progression to drive successful enrollment numbers.
Founder & President
The Bird box Initiative & foundation
12.2019 - Current
- Created non-profit organization which celebrates the varying artistic mediums of creative youth within my community & outlying areas.
- Direct monthly board meetings.
- Review all company event cost(s), finalizing each related expense.
- Oversee committee chairs on functionality of roles and responsibilities.
- Facilitate training modules for each BBI mentor on how best to uplift, encourage, engage and support our youth.
- Manage all social media platforms.
- Foster lasting “ally-ships” with local NPO’s and fellow community leaders.
Human Resources Coordinator
waltzing matilda aviation, llc
12.2021 - 03.2022
- Joined Airline Start-up directly assisting HRM and Finance team.
- Utilizing HR Best Practice guidelines to improve workplace relations, environment, and experiences.
- Advocate for DEI, quality of self, team and company.
- Overseeing and updating company forms and employee records.
- Familiarity with various HRIS and Payroll Systems.
- Managing trainings, safety sensitive data, and compliance materials across US and Canada with the upmost care and confidentiality.
- Finalizing onboarding of new employees in the US, Canada, and abroad.
- Owning and augmenting current cyclical processes and administrative duties such as writing and distributing company policies.
- Maintaining employee balances/requests including time off, holiday and leaves.
- Handling internal communications from employees and external inquiries from stake holders (and candidates) to ensure operational functionality of HR and business.
SR Hr Specialist
Target Corp
09.2020 - 10.2021
- Supply chain/field operations HR experience.
- Assisted HRBP's with team member mediations by maintaining confidentiality and empathy.
- Facilitated and supported weekly new hire employment orientations.
- Managed employee compensation and benefits.
- Executed various HR administrative tasks.
- Processed bi-weekly payroll.
- Engaged and supported the Target team at varying levels within the organization, as well as our external vendors.
- Oversee, process, track, and submit required employee trainings, terminations, records, etc.
- Coordination and creation of building cyclical processes and new initiatives.
- Completed HR Generalist functionalities along with elevated HR Business Partner role experience.
Financial Retail Services Collections Specialist
Target Corp.
12.2018 - 03.2019
- Provided “in-house” collection(s) support to redeem and recoup lost revenue.
- Became proficient in all company, state, and federal laws/regulations.
- Consistently met company required collection goals, while also demonstrating exemplary de-escalation techniques.
- Became an asset and source of encouragement to my team, company, and Target guests.
Director of customer relations
Little Ladies & A Gent Landscaping
06.2015 - 12.2016
- Joined landscaping Start-up assisting with customer loyalty and retention.
- Led a small team on all site projects, directed personal clientele interaction(s), created and distributed new programs/initiatives.
- Designed company newsletter and social media platform(s).
- Utilized being detailed and process oriented while managing time and employee schedules effectively.
Business Solutions Representative
Dayton Power & Light
01.2009 - 05.2015
- Excelled in a fast-paced competitive environment, by providing excellent customer service.
- A quick learner capable of evolving with industry needs and demands.
- Produced innovative public-relation solutions increasing our company’s rapport.
- Answered 150-300 daily incoming phone calls while also responding to mailed and digital inquiries.
- Assisted our crisis communications and storm duty team(s).
- Worked closely and effectively with outside departments, becoming known as a self-motivated individual and respected “team-player.”
- Personally, created and facilitated new training modules.
- Assisted previous manager with completing and resolving, “supervisor call-backs” and escalated issue(s).
Customer Service & sales Representative
Time warner cable
10.2007 - 01.2009
- Endorsed core company products.
- Utilized “problem-solving” abilities to trouble shoot issues related to company products and accounts.
- Maintained a monthly sales goal.
- Handled over 300 calls daily.
- Excelled in on the job training and zealously pursued new tasks/requirements.
- Assisted in escalated calls, and agent schedule tracking including phone adherence.
Education
Master of Arts - English & Creative Writing
Southern New Hampshire University
Manchester, NH12-2024
Bachelor of Science - Communication & Media Studies
University of Minnesota
Crookston, MN07.2020
Skills
- Working efficiently individually and as a team
- Collaboration and teamwork
- Creativity and innovation
- Networking and relationship building
- Motivational techniques and peer mentoring
- Online learning and student support
- Superb interpersonal, communication, and written skills
- Adapting quickly to new job functions and opportunities
- Strategic partnership and collaborative teamwork
- Conflict mediation and active listening
Timeline
Student Success Coach
Boise State University
07.2023 - Current
Human Resources Coordinator
waltzing matilda aviation, llc
12.2021 - 03.2022
SR Hr Specialist
Target Corp
09.2020 - 10.2021
Founder & President
The Bird box Initiative & foundation
12.2019 - Current
Financial Retail Services Collections Specialist
Target Corp.
12.2018 - 03.2019
Director of customer relations
Little Ladies & A Gent Landscaping
06.2015 - 12.2016
Business Solutions Representative
Dayton Power & Light
01.2009 - 05.2015
Customer Service & sales Representative
Time warner cable
10.2007 - 01.2009
Master of Arts - English & Creative Writing
Southern New Hampshire University
Bachelor of Science - Communication & Media Studies
University of Minnesota
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