Nick Schabert
Saint Paul
Summary
Dynamic Sales and Customer Relations Manager with a proven track record at Columbia Building Services, enhancing client loyalty and boosting margins by over 10%. Expert in persuasive communication and relationship building, adept at resolving complex customer issues, and driving repeat business through strategic insight and professional telephone demeanor. Delivers excellent client services while building and maintaining client relationships. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings.Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Blackhart Bar
Saint Paul, MN
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
District Representative
Paramount Building Services
Minneapolis, MN
03.2024 - 05.2024
- Generated and executed sales plans in existing customer base and in assigned competitively-held accounts to meet profit increase goals.
- Worked closely with current and prospective customers to understand business needs and recommend continuous improvement and innovation plans.
- Sold and supported company innovations and technology and promoted long-term business relationships.
Sales and Customer Relations Manager
Columbia Building Services
Minneapolis, MN
12.2021 - 02.2024
- Provided on-site estimates, working directly with property managers and building engineers to secure contracts for a wide range of buildings such as U.S. Bank Stadium, LaSalle Plaza, 5th Street Towers and Mozaic.
- Increased margins by an average of over 10%.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Sales Consultant
Breakthru Beverage Group
Saint Paul, MN
04.2019 - 03.2020
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Increased sales by 7% each month by offering consultation on products and services and applying customer service and upselling techniques
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
- Maximized customer retention by resolving issues quickly
- Provided pricing information to customers regarding specific products
- Created detailed sales presentations to communicate product features and market data.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
Merchandiser
Breakthru Beverage Group
Saint Paul, MN
06.2018 - 03.2019
- Rotated manufacturer products as needed
- Loaded and unloaded merchandise using ladder and pallet jack
- Assembled promotional displays, including quarter and full-size point of purchase displays
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
Bartender Supervisor
Turf Club
Saint Paul, MN
07.2014 - 04.2018
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Operated efficiently in high-volume setting with a capacity of 375 customers
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
Education
High School Diploma -
Hastings High School
Hastings, MI05.1998
Industrial Design
University of Wisconsin - Stout
Menomonie, WI2000
Associate of Science - Welding Fabrication
Saint Paul College - A Community And Technical College
Saint Paul, MNSkills
- Product and service knowledge
- Demonstrations
- Persuasive communication
- Sales and marketing
- Time management
- Cold calling
- Relationship building
- Problem Resolution
- Professional telephone demeanor
Certification
WSET Level 2 Certified
Timeline
Bartender
Blackhart Bar
10.2024 - Current
District Representative
Paramount Building Services
03.2024 - 05.2024
Sales and Customer Relations Manager
Columbia Building Services
12.2021 - 02.2024
Sales Consultant
Breakthru Beverage Group
04.2019 - 03.2020
Merchandiser
Breakthru Beverage Group
06.2018 - 03.2019
Bartender Supervisor
Turf Club
07.2014 - 04.2018
High School Diploma -
Hastings High School
Industrial Design
University of Wisconsin - Stout
Associate of Science - Welding Fabrication
Saint Paul College - A Community And Technical College
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