Nicole Arquette
Watertown
Summary
Healthcare professional with years of experience in patient service roles, ready to contribute to dynamic team! Known for effective communication, seamless handling of patient inquiries, and administrative duties with smooth operations. Demonstrated strengths in patient interaction and administrative tasks as one Patient Servive Representative at the highest volume clinic.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Viverant Physical Therapy
09.2021 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Supported new "Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Trained new staff on office duties and daily work environment
- Traveled when needed for onboarding new hires
- Facilitated communication between patients and various departments and staff.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Operation Support Specialist
ATI Physical Therapy
09.2020 - 08.2021
- Provided assistance to help patients complete their exercise program.
- Communicated information provided by a patient regarding their health with the Physical Therapist.
- Monitored the floor to keep a safe and clean environment for the patients and staff members.
- Instructed patients how to correctly perform exercises to ensure the greatest possible outcome for their recovery.
- Welcomed all returning patients and new patients with a welcoming greeting and smile.
- Checked-in new patients and assisted with their paperwork for their evaluation.
- Answered phone calls regarding information needed to the corporate office.
- Scheduled patients that needed to make upcoming appointments.
- Assisted new patients filling out their paperwork for their evaluations.
- Answered insurance questions when patient was unsure about their benefits.
Preschool Teacher
Brilliant Child Christian Academy
06.2017 - 09.2020
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Fostered reasoning and problem solving through active exploration games and activities.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Monitored students' academic, social and emotional progress.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised 13 children through entire school day.
Education
Bachelor of Science - Kinesiology
University of Nevada
Las Vegas, NV05.2018
Skills
- Customer service
- Medical terminology
- Medical insurance
- Office administration
- Conflict resolution
- Front desk supervision
- Multitasking office duties
- Relationship and Provider relations
- Job applicant interviews
Timeline
Patient Service Representative
Viverant Physical Therapy
09.2021 - Current
Operation Support Specialist
ATI Physical Therapy
09.2020 - 08.2021
Preschool Teacher
Brilliant Child Christian Academy
06.2017 - 09.2020
Bachelor of Science - Kinesiology
University of Nevada
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