Nicole Austin
Inver Grove Heights
Summary
Experience at leading a team which includes ability to problem, effective communication, and conflict resolution. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Extensive computer training, including knowledge of multiple networking environments. Highly motivated, analytical, detail oriented, with the ability to multi-task. Efficient in SAP, CRM, JDE, excel and word.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Customer Support Supervisor
CHS Inc
01.2023 - Current
- Lead Customer Care team.
- Training new employees.
- Working with lube plants on any issues/concerns.
- Assist in reworking marketing credits sharepoint site as well as train District Managers on process.
- Subject Matter Expert on lube source.
- Main contact for any issues or testing that needs to be completed for out IT team.
- Testing automated invoice program and train Energy
- Billing team on new process.
- Continue to find improvements in processes.
- Attend CLT Manager meetings and assist with their issues and/or concerns.
- Travel to CLTs annually.
- Expert for upgrading in JDE 9.0 to JDE 9.2.
- Complete all daily tasks below as a Customer Support Specialist.
- Lead in managing CP Distribution Project
- Co-lead on "Fun Team" for lubricants department
Technical Customer Support Specialist
CHS Inc
08.2020 - 12.2022
- Maintain CHS Lubricant customer supply chain fulfillment present.
- Coordinate package and bulk orders with customer and plants.
- Resolve disputes on invoicing.
- Create training documents.
- Lubesource access for new customers and troubleshooting.
- Approve Marketing Credits.
- Pull and review bulk audit reports.
- Send BBLA agreements to customer for signature.
- File carrier claims.
- Complete RGAs for product being returned to lube plant
- Manage assigned CLTs, large accounts, and unbranded accounts on a daily basis.
- Work with suppliers to receive DEF quotes for customers.
- Manage CHS Sunbasin Railcars.
- VI schedule for Amsoil.
- Backup for Cenex TPP warranty claims.
Senior Equity Analyst
CHS Inc
06.2017 - 08.2020
- Provide patron support to member owners and CHS employees
- In our 300+ Country Operations locations.
- Process estate and age qualified redemption requests.
- Manager approval of equity transfers and redemption requests.
- Process patronage applications and determine patron eligibility.
- Monthly reconciliation of $10 million redemption cap.
- Patronage Corrections.
- Abandoned Property annual project.
- DPAD reports.
- NQ equity reports.
- Manage Canadian Application project.
- Research levy’s received. Create mail merge documents for multiple mailings.
- Assist in IT testing of SAP system.
Direct Marketing Consultant
CHS Inc
01.2015 - 06.2017
- Provide customer support to merchants and sales staff. Sell Ancillary products to CHS’ merchants.
- Develop call plan to increase participation of productsUse excel for differences and Vlookup reports. Create mailers and promotions for Ancillary products. Manage booth at Buyers Fair to market Payment Solutions. Train merchants on PCI Portal.
- Use Esign to send legal agreements to marketers.
- Create and review legal agreements. Operations case tracking using Sharepoint.
- Poweruser for rewrite of Site Maintenance system. Assist in creating 2016 Marketing Budget
- Work with Product Consultants to create new marketing promotions for Payment Solutions
- Train employees on Operations Administrator duties.
Operations Administrator
CHS Inc.
10.2008 - 01.2015
- Provide customer support to merchants and sales staff
- Provide back up support to Customer Service.
- Create and audit merchant and ancillary agreements
- Support 2000+ merchants.
- Process merchant set up and change in equipment requests.
- Download, ship, and test Vx570 terminals and pin pads with NBS, POS Check, and
- Gift Card Outlet program.
- Set locations up with PCI Compliance.
- Print and mail fleet, business, and consumer credit cards.
- Troubleshooting for credit card embosser.
- Enter consumer applications.
- Assist in creating and verifying merchant rewrite requirements.
- Test and enter defects for our IT Department.
Customer Service Specialist
CHS Inc.
10.2006 - 09.2008
- Provide customer support to merchants, cardholders, and sales staff.
- Print and mail fleet, business, and consumer credit cards.
- Enter consumer applications.
- Audit merchant and ancillary agreements.
- Process merchant set ups.
Education
Bachelor of Science - Business
Concordia University
Saint Paul02-2017
Business Communications
Inver Hills Community College
Inver Grove Heights12-2014
Certified Massage Therapist - undefined
Sister Rosalind Gefre School of Massage
West Saint Paul12-2005
Skills
- Staff motivation
- Training and coaching
- Decision-making & Problem-Solving
- Time management & Prioritization
- Process Improvement
Certification
Massage Therapy License
Timeline
Technical Customer Support Supervisor
CHS Inc
01.2023 - Current
Technical Customer Support Specialist
CHS Inc
08.2020 - 12.2022
Senior Equity Analyst
CHS Inc
06.2017 - 08.2020
Direct Marketing Consultant
CHS Inc
01.2015 - 06.2017
Operations Administrator
CHS Inc.
10.2008 - 01.2015
Customer Service Specialist
CHS Inc.
10.2006 - 09.2008
Business Communications
Inver Hills Community College
Certified Massage Therapist - undefined
Sister Rosalind Gefre School of Massage
Bachelor of Science - Business
Concordia University