Nicole Cain
Saint Paul
Summary
Dynamic customer service professional.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
HyVee Fast & Fresh
09.2025 - Current
- Provided exceptional customer service in fast-paced retail environment.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Monitored inventory levels, assisting in restocking shelves to meet customer demand promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Manager
Cub Foods Jerry's Enterprises
04.2018 - 05.2025
- Oversaw daily operations, ensuring high-quality customer service and satisfaction.
- Developed training programs to enhance team performance and service delivery.
- Implemented new policies to streamline workflow and improve efficiency.
- Managed conflict resolution, maintaining positive customer relationships and brand loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Caretaker
Steven Scott Management
02.2010 - 04.2018
- Oversaw daily operations to ensure safe and clean living environments for residents.
- Managed maintenance requests and coordinated with vendors for timely resolution of issues.
- Conducted regular inspections to uphold property standards and maintain resident satisfaction.
- Trained new staff on safety protocols, operational procedures, and resident care practices.
- Developed strong relationships with residents to foster a supportive community atmosphere.
- Monitored inventory levels of supplies and equipment, ensuring availability for daily functions.
- Collaborated with team members to address resident concerns promptly and effectively.
Education
No Degree - Carpentry
Summit Academy
MinneapolisHigh School Diploma - General Studies
Edison High School
Minneapolis, MN06.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Staff training
Timeline
Customer Service Representative
HyVee Fast & Fresh
09.2025 - Current
Customer Service Manager
Cub Foods Jerry's Enterprises
04.2018 - 05.2025
Caretaker
Steven Scott Management
02.2010 - 04.2018
No Degree - Carpentry
Summit Academy
High School Diploma - General Studies
Edison High School