NICOLE CHASE
Saint Paul
Summary
Detail-oriented administrative professional with a strong background in office organization and customer service. Experienced in managing multi-line phone systems and maintaining confidentiality. Skilled in enhancing client well-being through effective communication and personalized care, fostering positive relationships.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
The Estates at Roseville
Roseville
05.2025 - Current
- Greeted residents and visitors warmly upon arrival at the community.
- Managed incoming calls, ensured callers were directed to the correct personnel, and recorded messages.
- Managed multi-line phone system to direct calls efficiently.
- Assisted residents with inquiries regarding services and amenities.
- Maintained organized front desk area for smooth operations.
- Organized and tracked mail and package deliveries for residents to ensure timely receipt.
- Implemented visitor sign-in procedures to enhance security measures.
Caregiver/Independent Contractor
Self Employed Services
Maplewood
05.2022 - 04.2025
- Provided compassionate care to clients in daily living activities.
- Assisted clients with mobility and personal hygiene tasks.
- Maintained a safe and clean living environment for clients.
- Communicated effectively with families regarding client needs and progress.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Cashier
JOANN Fabrics and Crafts
Maplewood
12.2021 - 04.2022
- Processed customer transactions accurately and efficiently at fabric and craft retail store.
- Assisted customers in locating products and providing expert recommendations.
- Maintained clean and organized checkout area for optimal customer experience.
- Provided friendly customer service, addressing inquiries and resolving issues promptly.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Caregiver
Comfort Keepers
Flagstaff
06.2018 - 09.2019
- Non-medical in-home /facility caregiving for the elderly/disabled, meal preparation, transportation to appts, errands, companionship, light housekeeping, help with ADLs, activities that client enjoys
Unemployed
N/A
Flagstaff
12.2017 - 05.2018
Ride-share Driver
Uber
02.2017 - 11.2017
- Transporting riders to destinations in and around Flagstaff, AZ and beyond via Uber mobile app. and Google maps
- Navigated city streets efficiently to ensure timely passenger pickups.
- Maintained vehicle cleanliness and safety standards for a positive rider experience.
Administrative Assistant
Northern Arizona University / SELECT Program
Flagstaff
10.2014 - 02.2017
- Receptionist, enrolment of students into on-line classes, CEU Certificate creation/distribution, office supply management, expense tracking, student help with questions regarding class onboarding
- Https://www.theworknumber.com/ (employment verification)
Administrative Assistant
Northern Arizona University / Nihiyazii Ba'iit' Home Visiting Program
Flagstaff
10.2011 - 09.2013
- Receptionist, database creation/management, receiver of client application, off-site employee travel processing, payroll processing, client file keeper, confidentiality, expense tracking
- Https://www.theworknumber.com/ (employment verification)
Administrative Assistant
Frances Robbins, PhD Neuropsychology
Flagstaff
02.2010 - 08.2011
- Receptionist, medical billing, transcriptionist, client file management, accounts receivable/payable
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted clients in a professional manner.
- Managed database systems containing customer contact information.
- Scheduled appointments for clients.
Education
Diploma -
Arcadia High School
Arcadia, CA01-1986
Skills
- Appointment Scheduling
- Customer Service
- Telephone etiquette
- Client Interaction
- Administrative Support
- Data Entry
- Microsoft Office Suite and Outlook
- Office Organization
- Organizational Skills
- Attention to Detail
- Task Management
- Resource Management
- Customer Engagement
- Team collaboration
- Team Collaboration
- Compassion
- Punctual
- Cash handling
Timeline
Front Desk Receptionist
The Estates at Roseville
05.2025 - Current
Caregiver/Independent Contractor
Self Employed Services
05.2022 - 04.2025
Cashier
JOANN Fabrics and Crafts
12.2021 - 04.2022
Caregiver
Comfort Keepers
06.2018 - 09.2019
Unemployed
N/A
12.2017 - 05.2018
Ride-share Driver
Uber
02.2017 - 11.2017
Administrative Assistant
Northern Arizona University / SELECT Program
10.2014 - 02.2017
Administrative Assistant
Northern Arizona University / Nihiyazii Ba'iit' Home Visiting Program
10.2011 - 09.2013
Administrative Assistant
Frances Robbins, PhD Neuropsychology
02.2010 - 08.2011
Diploma -
Arcadia High School