Nicole Erickson
Bemidji
Summary
Accomplished Billing & Intake Manager at Northern Minnesota Addiction Wellness Center, adept at project planning and customer service, significantly improved onboarding efficiency. Leveraged excellent communication and team coordination skills to enhance department performance. Proficient in CPR/First Aid, with a strong background in public health program assistance.
Overview
16
16
years of professional experience
Work History
Billing & Intake Manager
Northern Minnesota Addiction Wellness Center
01.2020 - Current
- Updated existing procedures as needed in response to changing regulatory requirements or business needs.
- Developed comprehensive training programs for new hires, increasing proficiency and onboarding efficiency such a the DAANES system.
- Managed a team of billing specialists, ensuring timely and accurate invoicing for clients.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Conducted performance reviews and implemented improvement plans.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized and updated databases, records and other information resources.
- Built and managed processes for tracking and monitoring department performance.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Facilitated cross-functional meetings with stakeholders to discuss ongoing projects and address any potential bottlenecks or challenges.
- Mentored new hires and provided ongoing professional development opportunities for staff, contributing to a skilled and cohesive team of case managers.
- Served as a liaison between clients and service providers, facilitating communication and fostering strong partnerships in support of client goals.
- Maintained detailed, accurate records of all client interactions, ensuring seamless handoffs between team members when necessary.
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented training programs for staff.
Administrative Coordinator
Beltrami County
08.2017 - 01.2020
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Implementing and maintaining systems, procedures, and policies for office support services.
- Worked alongside software developer to build new software development for County systems.
- Develop and deliver computer training programs to employees, both individually and in group settings, ensuring that training materials are clear, concise, and easy to understand.
- Data entry: Accurately entering data into computer systems and databases.
- Data maintenance: Updating and maintaining existing data.
- Data verification: Checking data for accuracy and completeness
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure. easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed financial transactions including copay collection, invoicing, payment processing, thus ensuring timely receipt of funds.
- Maintained knowledge of standardized medical billing codes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Home health,Respite, Homemaking care provider
Northwoods Interfaith Caregivers Beltrami County
08.2014 - 08.2017
- Partnered with team of registered nurses to achieve overall well-being of all patients.
- Developed patient care plans, including assessments and evaluations.
- Provide and assisted with daily needs such as, bathing, shopping and dressing.
- Assisted with finance and budgeting
- Scheduled and accompanied clients to medical appointments.
- Obtained household supplies and ran daily errands.
- Assisting clients with apply for assistance and documentation.
- Assisted with patient transfer and ambulation.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson\'s disease, and muscular dystrophy.
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer and Alzheimer's.
- Performed vitals/glucose testing.
- Documented patient information obtained.
- Showering
- Meal preparation
- House keeping such as laundry, dusting and vacuuming et...
Direct Support Professional
Rem North Star
06.2013 - 08.2014
- Continually improved knowledge and skills by attending mental healthworkshops.
- Maintained accurate records of patient care, condition, progress and concerns.
- Training and polices for regulatory compliance.
- Scheduled and accompanied clients to medical appointments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Training staff.
- Collected urine samples for drug analysis.
- Prepare budgets and financial management for individual clients and house hold.
- Assisting staff with policies and mandated training.
LPN Charge Nurse
Sanford Hospital & Sanford Neilson Plance
06.2008 - 07.2013
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
- Served as charge nurse, caring for patients with serious illnesses.
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
- Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
- Conducted regular staff trainings to ensure competence in clinical skills, improving overall quality of care on the unit.
- Evaluated staff performance through regular assessments, identifying areas for improvement and facilitating professional development opportunities.
- Administered medications and injections to patients.
- Evaluated patient histories, complaints, and current symptoms.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
Education
No Degree - Minnesota IT Services
Continuing Education
DHSAssociate of Science - Nursing
Northwest Technical College
Bemidji, MN05.2007
CNA Certification - Health Care
Northwest Technical College
2006
High School Diploma -
Treknorth High School
2005
Skills
- Dementia and Alzheimer's knowledge
- Knowledge of public health programs and assisting with paper work
- Hospice and palliative care experience
- Excellent planner and coordinator
- Fast learner
- Highly dependable
- Articulate and well-spoken
- Committed team player
- Patient evaluation/intervention
- Diabetes, Hospice, and Stroke Patient Care
- BAC screen/drug screen collecting
- Teamwork and Collaboration
- Policy Knowledge
- Multitasking Abilities
- Team Collaboration
- Training and mentoring
- Team building
- Data Analysis
- SQL Databases
- Tableau Software
- Database Management
- Data Exports
- System Administration
- Operating system management
- User Training
- Excellent communication skills
- Customer service-oriented
- Project planning
- CPR/First Aid certified
Timeline
Billing & Intake Manager
Northern Minnesota Addiction Wellness Center
01.2020 - Current
Administrative Coordinator
Beltrami County
08.2017 - 01.2020
Home health,Respite, Homemaking care provider
Northwoods Interfaith Caregivers Beltrami County
08.2014 - 08.2017
Direct Support Professional
Rem North Star
06.2013 - 08.2014
LPN Charge Nurse
Sanford Hospital & Sanford Neilson Plance
06.2008 - 07.2013
No Degree - Minnesota IT Services
Continuing Education
Associate of Science - Nursing
Northwest Technical College
CNA Certification - Health Care
Northwest Technical College
High School Diploma -
Treknorth High School
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