Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nicole Holland

Cambridge

Summary

Results-driven professional with extensive experience in patient access and financial clearance. Recognized for strong problem-solving skills and commitment to team leadership, consistently improving processes and fostering a positive workplace culture.

Overview

11
11
years of professional experience

Work History

Financial Clearance Rep Sr

Optum, UnitedHealth Group
Edina
01.2022 - Current
  • Verified insurance coverage, obtained prior authorization requirements, and secured necessary approvals to ensure timely and accurate patient access to services.
  • Maintained compliance with payer guidelines, and minimized delays by proactively resolving authorization issues and coordinating with providers and insurance carriers.
  • Trained new hires and supported current employees transitioning into new roles by providing comprehensive onboarding, role-specific guidance, and ongoing mentorship to ensure successful integration and performance.
  • Collaborated on the development and review of workflow enhancements to streamline operational processes.
  • Actively contributed to the Employee Engagement Committee, supporting initiatives that fostered a positive workplace culture, improved team morale, and enhanced employee satisfaction.
  • Collaborated on planning remote activities and implementing engagement strategies for a smaller team.

Patient Access Coordinator

Allina Health Clinic
Isanti
04.2020 - 01.2022
  • Coordinated patient scheduling and registration to ensure efficient clinic operations and a seamless patient experience. Assisted patients with financial inquiries, insurance coverage, and payment options during visits, contributing to improved satisfaction and timely access to care.
  • Supported team development by training new staff on patient access procedures, ensuring consistent understanding of workflows and compliance standards.
  • Partnered with healthcare providers to streamline patient flow and improve access to care.
  • Managed high-volume phone inquiries with professionalism and efficiency, accurately directing calls to appropriate departments to support seamless communication and patient service delivery.

Health Unit Coordinator

Allina Health Cambridge Medical Center
CAMBRIDGE
03.2014 - 11.2016
  • Coordinated patient admissions, discharges, and transfers efficiently within the healthcare facility.
  • Communicated effectively with patients, families, and medical staff to address inquiries.
  • Assisted in preparing patient charts and documentation for daily rounds and procedures.

Education

Some College (No Degree) - EMT

Anoka Technical College
Anoka, MN
05-2009

Associate of Science - LAW ENFORCEMENT

North Hennepin Community College
Minneapolis, MN
05-2001

Skills

  • Problem solving
  • Effective communication
  • Process improvement
  • Goal-oriented mindset
  • Customer relations
  • Adaptability and flexibility
  • Insurance verification
  • Authorization coordination

Languages

English
Full Professional

References

References available upon request.

Timeline

Financial Clearance Rep Sr

Optum, UnitedHealth Group
01.2022 - Current

Patient Access Coordinator

Allina Health Clinic
04.2020 - 01.2022

Health Unit Coordinator

Allina Health Cambridge Medical Center
03.2014 - 11.2016

Some College (No Degree) - EMT

Anoka Technical College

Associate of Science - LAW ENFORCEMENT

North Hennepin Community College

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Nicole Holland