Nicole Hovey
Harmony
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Patient Appointment Coordinator
Chatfield Dental Care
Chatfield
08.2024 - Current
- Scheduled patient appointments using dental practice management software.
- Managed patient records to ensure accuracy and confidentiality.
- Coordinated communication between patients and dental staff effectively.
- Provided friendly support to patients during check-in and check-out processes.
- Maintained appointment calendars to optimize scheduling efficiency.
- Resolved patient concerns promptly to enhance satisfaction levels.
- Verified patient demographic information for accuracy in electronic health records system.
- Updated patient information in databases and adhered to confidentiality requirements.
Patient Appointment Coordinator
NorthPointe Dental Clinic
Rochester
01.2023 - 08.2024
- Coordinated communication between patients and dental staff to enhance patient experience.
- Responded promptly to emails from patients regarding appointment changes or questions about their care.
- Conducted follow-up calls to confirm scheduled appointments, ensuring patient attendance and satisfaction.
- Updated patient records with appointment and billing information promptly.
- Welcomed patients and guests in the lobby, ensuring a friendly atmosphere.
- Filed appointment documents and organized clerical supplies to streamline office operations.
- Ensured that all HIPAA regulations were followed when handling confidential patient information.
Legal Assistant
Dunlap & Seeger
Rochester
01.2022 - 11.2022
- Provided comprehensive administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures.
- Drafted correspondence and legal documents under attorney supervision.
- Managed case files, ensuring all information was up to date and accessible.
- Organized legal documents to streamline retrieval and review processes.
- Safeguarded confidentiality of sensitive information across all operations.
- Maintained client confidentiality in all matters.
Patient Service Representative
Midwest Dental
Chatfield
06.2019 - 12.2021
- Communicated financial obligations to patients and collected fees, ensuring timely transactions and reducing billing delays.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Organized and maintained records by updating and obtaining personal and financial information, supporting accurate patient profiles.
- Prepared daily reports on registration activities to identify trends and recommend actionable improvements.
Patient Appointment Coordinator
Mayo Clinic
Rochester
01.2011 - 06.2019
- Coordinated surgical schedules to enhance operating room utilization and streamline patient flow.
- Scheduled pre-operative appointments, secured consent forms, and collected insurance information to ensure readiness for procedures.
- Managed patient intake processes for surgical procedures and consultations.
- Communicated with healthcare professionals to ensure seamless patient care transitions.
- Managed patient inquiries regarding scheduled surgeries and follow-up visits to provide timely support and information.
Education
Travel Agent Certificate - Tourism And Travel Management
McConnell School of Travel
Minneapolis05-1998
High School Diploma -
Fillmore Central
Harmony05-1997
Skills
- patient record management
- electronic health records
- data entry accuracy
- effective communication
- attention to detail
- conflict resolution
- problem solving
- Telephone etiquette
- Multitasking Abilities
- HIPAA compliance
- Customer service
- Communication skills
Timeline
Patient Appointment Coordinator
Chatfield Dental Care
08.2024 - Current
Patient Appointment Coordinator
NorthPointe Dental Clinic
01.2023 - 08.2024
Legal Assistant
Dunlap & Seeger
01.2022 - 11.2022
Patient Service Representative
Midwest Dental
06.2019 - 12.2021
Patient Appointment Coordinator
Mayo Clinic
01.2011 - 06.2019
Travel Agent Certificate - Tourism And Travel Management
McConnell School of Travel
High School Diploma -
Fillmore Central