NICOLE MARTIN
Saint Paul
Summary
Highly organized and dependable candidate with a proven ability to efficiently manage multiple tasks while maintaining a positive attitude. Prioritizing individual needs and paying close attention to important details are key strengths. Accommodating and kind-hearted, strives to be a valuable team player dedicated to expanding knowledge and taking on additional responsibilities. Excels in adapting to fast-paced environments and thrives in challenging situations.
Overview
7
7
years of professional experience
Work History
Administrative Office Assistant
Ameri Pour
03.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
FOH MANAGER/LEAD HOSTESS
The Lexington
02.2020 - 04.2024
- Supervise server balance and monitor table turnover to accurately seat guests
- Cultivate positive guest relations by managing information and orchestrating speedy seating
- Answer guest questions about menu, reservations, hours, history and location
SERVER
Fogo de Chao
10.2021 - 02.2023
- Introduce myself and restaurant to each table in assigned section
- Increase sales significantly by upselling higher-end products'
- Display enthusiasm and promote excellent service to customers'
- Answered customers' questions and resolved conflict
HOSTESS
Mancini's Char House
07.2017 - 06.2018
- Answer phones politely and promptly while accurately recording and confirming reservations
- Maximize table turns and rotate seating for optimal guest satisfaction
- Maintain highly loyal clientele by delivering excellent service
- Plan 200+ guests' parties by organizing menus, spaces, and special requests
Education
Associate Of Applied Science - Legal Administration
Minneapolis Business College
Roseville, MinnesotaSkills
- High Energy and Stamina
- Multitasking and Prioritization
- Sales Quota Achievement
- Performance Improvement
- Anticipate Guests Needs
- Personable and Friendly
- Team Player
- Credit Card Payment Processing
- Computer Skills
- Attention to Detail
- Spreadsheet Software
- Editing and Proofreading
- Customer Service
- Excel Spreadsheets
- Professional and Mature
- Inventory Replenishment
Hobbies and Interests
- Traveling
- Dog Parks and Hiking Trails
- Nature
- Reading
- Crafts
Timeline
Administrative Office Assistant
Ameri Pour
03.2024 - Current
SERVER
Fogo de Chao
10.2021 - 02.2023
FOH MANAGER/LEAD HOSTESS
The Lexington
02.2020 - 04.2024
HOSTESS
Mancini's Char House
07.2017 - 06.2018
Associate Of Applied Science - Legal Administration
Minneapolis Business College
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