Nicole Miller
Eden Prairie
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Holland Center
11.2017 - Current
- Manage external inquiries and communications
- Lead recruitment efforts across all departments
- Oversee payroll processing and employee leave administration
- Conduct regular audits of client billing
- Supervise the administration department
- Organize staff and client events, including fundraisers and workshops
- Handle office facilities management and supply procurement
- Ensure accuracy and timeliness of client file maintenance
- Spearheaded development of marketing materials.
Team Trainer
Holland Center
09.2016 - 10.2017
- Conducted monthly parent training sessions
- Facilitated onboarding and ongoing training for new staff
- Coordinated training schedules
- Collaborated with Speech and Occupational therapy services
- Led weekly team meetings.
Program Supervisor
Holland Center
03.2013 - 08.2016
- Supervised a team of 10 behavioral therapists
- Conducted quarterly clinical meetings with parents and clinical team
- Performed assessments to determine learners' abilities
- Developed personalized programming for clients
- Prepared quarterly progress reports
- Collected, analyzed, and graphed daily data.
Behavioral Therapist/ Mental Health Practitioner
Holland Center
03.2013 - 11.2013
Behavioral Therapist/ Mental Health Practitioner
Partners in Excellence
03.2012 - 01.2013
Security Counselor
St. Peter Regional Treatment Center
03.2007 - 03.2012
- Provided counseling to mentally ill patients in a forensic facility
- Conducted assessments and facilitated individual/group treatment
- Worked collaboratively within a multidisciplinary team.
Education
Bachelor of Science - Psychology
Minnesota State University - Mankato
Mankato, MN12.2006
Skills
- Multitasking and Organization
- Workflow Optimization
- Schedule Coordination
- Project Management
- Administrative Management
- Policy Development
- Staff Management
- Operations Management
Certification
- First Aid Certified
- CPR Certified
Timeline
Intake Coordinator
Holland Center
11.2017 - Current
Team Trainer
Holland Center
09.2016 - 10.2017
Program Supervisor
Holland Center
03.2013 - 08.2016
Behavioral Therapist/ Mental Health Practitioner
Holland Center
03.2013 - 11.2013
Behavioral Therapist/ Mental Health Practitioner
Partners in Excellence
03.2012 - 01.2013
Security Counselor
St. Peter Regional Treatment Center
03.2007 - 03.2012
Bachelor of Science - Psychology
Minnesota State University - Mankato
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