Nicole Stark
Minneapolis
Summary
Knowledgeable administrator with strong background in hospitality, known for providing exceptional guest experiences. Demonstrated ability to handle diverse tasks, including front desk operations and guest/client coordination. Proven skills in customer service and problem-solving.
Overview
16
16
years of professional experience
Work History
QA Test Engineer
Wipro
Remote
06.2022 - 01.2026
- Developed and executed comprehensive test plans to ensure software quality and performance standards.
- Identified, documented, and tracked defects to enable timely resolution and enhance software quality.
- Collaborated with cross-functional teams to validate requirements and enhance testing processes.
- Maintained project documentation, including test plans, test cases, and defect reports, to ensure seamless knowledge transfer among team members.
- Managed bug tracking systems to improve visibility into outstanding issues and facilitate prompt investigation.
- Reduced product defects by identifying, documenting, and reporting software issues for timely resolution.
Floral Designer
Freytag Florist
Austin, TX
10.2018 - 06.2020
- Collaborated with clients to understand their vision and preferences, delivering tailored floral solutions.
- Designed custom floral arrangements for various events, enhancing client satisfaction and engagement.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
Pharmacy Technician
SUPERVALU Pharmacies
Minneapolis, MN
11.2016 - 07.2018
- Managed prescription processing and medication dispensing with accuracy and attention to detail.
- Assisted pharmacists in patient consultations, providing medication information and answering inquiries.
- Set up and modified patient profiles, ensuring accurate records of current medications and insurance details for optimal patient care.
- Monitored stock levels and ordered medications, maintaining accurate inventory and preventing stock shortages.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved customer issues by providing effective solutions and guidance during in-person and telephone interactions, assisting with order placement and system navigation.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Administrative Office Manager
Fab Ex
Shoreview, MN
04.2014 - 06.2018
- Coordinated scheduling and communication for executive team, facilitating timely follow-up on critical tasks.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Processed bi-weekly payroll for 20 employees, ensuring accuracy and timeliness.
- Updated and maintained databases and records, enhancing accuracy of information management.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Hospitality Team Member
The Seville
Minneapolis, MN
01.2010 - 06.2018
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Supported team members during peak periods to ensure seamless guest experiences and maintain operational efficiency.
- Assisted in staff training programs, promoting best practices and improving service standards.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Proposed promotional offers that attracted a larger customer base.
Education
Associate of Applied Science - Pharmacy Technician
National American University
Roseville, MNSkills
- Administrative support
- Customer service with empathy
- Data entry
- Scheduling
- Documentation
- Confidentiality and HIPAA
- Healthcare regulations
- Insurance verification
- Customer records management
Timeline
QA Test Engineer
Wipro
06.2022 - 01.2026
Floral Designer
Freytag Florist
10.2018 - 06.2020
Pharmacy Technician
SUPERVALU Pharmacies
11.2016 - 07.2018
Administrative Office Manager
Fab Ex
04.2014 - 06.2018
Hospitality Team Member
The Seville
01.2010 - 06.2018
Associate of Applied Science - Pharmacy Technician
National American University