Nicole Welder
Rochester
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
12
12
years of professional experience
Work History
Bartender
Crave Rochester MN
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Restaurant Manager
Tap House West End
04.2021 - 09.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Motivated staff to perform at peak efficiency and quality.
Childcare Program Leader
School Age Child Care
06.2013 - 06.2021
- Maintained facility compliance with applicable laws and standards.
- Developed and implemented lesson plans, activities and field trips.
- Coordinated schedules and team assignments.
- Oversaw team of 12 childcare workers.
- Evaluated employee performance and coached on areas in need of improvement.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Self-motivated, with a strong sense of personal responsibility.
Literacy Tutor
Minnesota Reading Corps
06.2012 - 06.2013
- Kept detailed records of student progress and attendance.
- Assessed reading comprehension and vocabulary of students.
- Encouraged students to find things to read individually to increase reading interest.
- Held group and individual reading discussions to assess student reading levels.
- Motivated students with accurate feedback and positive reinforcement.
- Maintained records of student assessments, tutoring activities and results.
Education
No Degree - General Studies
Rochester Community And Technical College
Rochester, MNSkills
- Sales Expertise
- Responsible Alcohol Service
- Anticipating Guest Needs
- Health Code Compliance
- Marketing and Sales
- Service Quality
- Customer Service and Assistance
- Service Delivery
- Customer Needs Assessments
- Efficient Service
- Customer Experience
- Customer Retention
Timeline
Bartender
Crave Rochester MN
09.2022 - Current
Restaurant Manager
Tap House West End
04.2021 - 09.2022
Childcare Program Leader
School Age Child Care
06.2013 - 06.2021
Literacy Tutor
Minnesota Reading Corps
06.2012 - 06.2013
No Degree - General Studies
Rochester Community And Technical College
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