Nicolle Baker
Hermantown
Summary
Accomplished Property Manager with 6 years of experience and 17 years in health care. Expertise in overseeing large properties, enhancing tenant satisfaction, and managing budgets. Demonstrated strength in leasing, maintenance supervision, and tenant relations, with a focus on collaboration and adaptability to evolving needs.
Overview
13
13
years of professional experience
Work History
Property Manager
Meridian Group Inc
09.2023 - Current
- Oversaw property operations, ensuring compliance with regulations and company policies.
- Managed tenant relations, actively addressing concerns and ensuring effective communication between residents and management to enhance community satisfaction.
- Conducted regular property inspections, identifying issues and coordinating repairs to uphold property standards and tenant comfort.
- Implemented maintenance schedules, improving response times for service requests and enhancing tenant satisfaction.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Kept properties in compliance with local, state, and federal regulations.
Secretary
Fresenius Medical Care
05.2023 - 09.2023
- Managed incoming phone calls, directing inquiries to appropriate staff.
- Prepared and organized paperwork for new admitting dialysis patients.
- Discharge Patient Charts
- Maintain Current Charts
- Keep the whole clinic organized.
- Supported daily operations by keeping the clinic organized and orderly.
- Setting up for Doctors to see and Visit Patients with current notes
- Scanning and filing papers electronically
- Keeping all current and past Patient files on unit organized for extended period of time then cataloging for pickup and storage.
- Answer Phones
- Facilitated communication between departments, streamlining information flow and enhancing collaboration.
Property Manager
Oliver Management Services Inc.
02.2020 - 04.2023
- Managed day-to-day operations for 4 Market Rate properties. Ranging from 32 units to 47 units per building
- Maintained updated list of upcoming available units to enhance tenant awareness and expedite leasing.
- Coordinated general maintenance and repairs to keep the facility operational and attractive.
- Provided immediate assistance for after-hours emergencies to maintain tenant well-being.
- Maintained tenant relations with follow-up visits and phone calls.
- Collected monthly payments and rental fees, following up on late payments
- Scheduled showings of open units, move in and move out dates.
- Cultivated tenant relations through follow-up visits and phone calls to foster community engagement and address concerns.
- Maintained accurate tenant records, updated as needed for tenant changes.
Property Manager
Oliver Management Services Inc.
02.2020 - 01.2021
- Managed day-to-day operations for 39-unit Residential property with 40 occupants including Tenants PCA's
- Monitored maintenance projects, providing timely updates and notifications of delays and schedule changes to relevant individuals.
- Coordinated general maintenance and repairs to keep the facility operational and attractive.
- Coordinated contractor and vendor activities to maintain property standards and efficiency.
- Collected monthly payments and rental fees
- Maintained tenant relations with regular tenant visits and phone calls.
- Coordinated general maintenance and repairs, ensuring facility remained operational and visually appealing.
- Fostered positive tenant relations through regular visits and proactive communication.
NAR/TMA
Benedictine Living Community
01.2014 - 02.2020
- Documented patient intake and dietary requirements, also assisted with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided compassionate care and communication to support patients and families during end-of-life issues.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Coordinated medication administration on schedules to alleviate symptoms and enhance patient quality of life.
- Administered scheduled drugs, including PRNs and Narcotics under direct supervision of licensed nurse.
- Managed inventory of medications to ensure availability for patient care. and performed Performed thorough cleaning of patient rooms to maintain hygiene standards. and equipment.
Education
Trained Medication Aid - Nursing
Lake Superior College
Duluth, MN05-2015
Nursing Assistant Registered - Nursing
Lake Superior College
Duluth, MN06-2003
Skills
- Fair housing knowledge
- Leasing
- Maintenance & Repair
- Property compliance
- Document management
- Attention to detail
- Conflict resolution
- Quick problem solver
- Flexibility
- Infection control procedures
- Filing
- Health & safety standards
- Organized
- Valid Minnesota driver's license
Interests
Raising my Family, Being a part of the classic car community, Sitting around a fire, Sitting at the Beach, Traveling
Timeline
Property Manager
Meridian Group Inc
09.2023 - Current
Secretary
Fresenius Medical Care
05.2023 - 09.2023
Property Manager
Oliver Management Services Inc.
02.2020 - 04.2023
Property Manager
Oliver Management Services Inc.
02.2020 - 01.2021
NAR/TMA
Benedictine Living Community
01.2014 - 02.2020
Trained Medication Aid - Nursing
Lake Superior College
Nursing Assistant Registered - Nursing
Lake Superior College