Nikki Mattsen
Blaine
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
17
17
years of professional experience
Work History
Bartender
The Tavern Grill
03.2016 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Realtor
Keller Williams
04.2015 - 03.2022
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Bartender
Wild Bills
01.2011 - 02.2016
- Confirmed customer ages through meticulous ID inspection.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Bartender, Floor Manager, Expo, Server
Granite City Food & Brewery
04.2008 - 03.2011
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Education
Bachelor Of Administration - Management
Colorado Technical University Online
Colorado Springs, COReal Estate
The Realty School
Roseville, MN02.2015
High School Diploma -
St. Michael Albertville High School
Albertville, MN06.2005
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Hospitality service expertise
Timeline
Bartender
The Tavern Grill
03.2016 - Current
Realtor
Keller Williams
04.2015 - 03.2022
Bartender
Wild Bills
01.2011 - 02.2016
Bartender, Floor Manager, Expo, Server
Granite City Food & Brewery
04.2008 - 03.2011
Bachelor Of Administration - Management
Colorado Technical University Online
Real Estate
The Realty School
High School Diploma -
St. Michael Albertville High School
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