NIMRATA SANDHU
Otsego,MN
Summary
Professional with strong experience in relationship management, adept at driving client satisfaction and loyalty. Skilled in communication, conflict resolution, and strategic planning, ensuring seamless client interactions and long-term partnerships. Team-oriented, adaptable, and focused on delivering results through collaborative efforts and flexibility. Known for reliability and ability to thrive in dynamic environments.
Overview
9
9
years of professional experience
Work History
Deposit Relationship Officer
Americana Community Bank
09.2023 - Current
- Began as a Customer Service Representative, handling client inquiries, opening new accounts, and supporting daily banking operations.
- Promoted to Deposit Relationship officer, focusing on building and maintaining customer relationships, managing deposit accounts, and cross-selling banking products and services.
- Ensured compliance with banking regulations and internal policies while delivering high-level customer service.
- Assisted with resolving account-related issues and collaborated with other departments to meet customer financial needs.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Maintained and built close relationships with customers through regular contact and visits.
Front Desk Management
Audi of Des Moines
09.2019 - 03.2020
- Greeting and welcoming visitors.
- Answering and directing phone calls.
- Assisting with inquiries.
- Managing appointments and scheduling.
- Handling mail and deliveries.
- Maintaining the reception area.
- Assisting with administrative tasks.
- Providing customer service.
Law Firm Assistant
Pitman Law Firm
02.2018 - 08.2018
- Legal Administrative support: Drafting and proofreading legal documents and managing case files.
- Calendar Management: Keeping track of attorney's court dates, schedules, and deadlines while coordinating appointments and meetings.
- Client Communication: Handling client inquiries, scheduling appointments, and maintaining professional communication with clients to provide updates on case progress.
- Research assistance: Conducting legal research to gather relevant information, precedents, and case law to support the attorney's in their cases.
- Court filings and document management.
- Confidentiality and Ethics: Upholding strict confidentiality and ethical standards in handling sensitive client information and legal matters.
Clerk’s Office Intern
United States Southern District Court of Iowa
10.2016 - 02.2017
- Data Entry.
- Assisting with Court Services.
- Courtroom support- Attending court cases and taking notes.
- Confidentiality and Ethics.
Bank Teller
West Bank
06.2016 - 10.2016
- Cash handling: Receiving and processing cash deposits, withdrawals, and check cashing transactions accurately and efficiently.
- Customer Service: Greeting customers and assisting them with their banking needs, including answering inquiries, providing account information, and addressing concerns.
- Account Services: Assisting customers in opening new accounts, updating account information, and processing account-related requests.
- Check processing, currency exchange, cash balancing.
- Selling Bank products.
- Compliance and Security: Adhering to bank policies, procedures, and security protocols to ensure the safety of customer funds and professional information.
- Resolving customer issues.
- Preparing and maintaining accurate records of daily transactions and generating reports as required.
Education
Professional Certificate - Event Management
School of Business: The George Washington University
Washington, DC01.2022
Bachelor’s - Psychology
University of Iowa
Iowa City, IA05.2019
Associate - Criminal Justice
Des Moines Area Community College
Ankeny, IA05.2017
High school or equivalent - undefined
Valley High School
West Des Moines, IA05.2015
Skills
- Business development
- Business relationship cultivation
- Excellent communication
- Relationship building and management
- Team leadership
- Product recommendations
Timeline
Deposit Relationship Officer
Americana Community Bank
09.2023 - Current
Front Desk Management
Audi of Des Moines
09.2019 - 03.2020
Law Firm Assistant
Pitman Law Firm
02.2018 - 08.2018
Clerk’s Office Intern
United States Southern District Court of Iowa
10.2016 - 02.2017
Bank Teller
West Bank
06.2016 - 10.2016
Bachelor’s - Psychology
University of Iowa
Associate - Criminal Justice
Des Moines Area Community College
High school or equivalent - undefined
Valley High School
Professional Certificate - Event Management
School of Business: The George Washington University
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