NIKKI ZHENG
Minneapolis
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
15
15
years of professional experience
Work History
Cashier
Ebisu Gift Shop
Bloomington, MN
06.2023 - Current
- Assisted customers in locating products and provided product information.
- Handled cash, credit, and digital payments following company policies.
- Supported inventory management by restocking shelves as needed.
- Greeted and welcomed customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Boba Barista
Mochinut
Maplewood, MN
07.2024 - Current
- Operated and maintained beverage equipment, ensuring cleanliness and adherence to safety standards.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Developed efficient workflows for drink preparation, reducing wait times for customers.
- Managed inventory levels, restocking supplies to ensure smooth operation during peak hours.
- Handled cash, credit, and digital payments following company policies.
Restaurant Waiter
Resturant
Saint Paul, MN
01.2011 - 06.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely meal delivery and adherence to quality standards.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Served food and beverages promptly with focused attention to customer needs.
Surgical Prep Assistant Volunteer
Animal Humane Society
Woodbury, MN
10.2023 - 01.2025
- Assembled surgical kits based off species, size, sex, and operation type
- Close communication with vet staff and surgeons, working under tight scheduling
- Provided surgical efficiency by managing autoclave system, ensuring accurate, sterile instrument preparation
Animal Care Assistant Volunteer
Animal Humane Society
Woodbury, MN
03.2023 - 10.2023
- Maintained cleanliness of animal habitats, contributing to a safe environment for animals and visitors.
- Tracked and reported behavioral patterns (e.g., temperament, aggression) to enhance team awareness and animal handling strategies.
- Coordinated with volunteers to ensure efficient scheduling and coverage of all animals.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
Education
Genetics, Cell Biology, and Development (CBS)
University of Minnesota - Twin Cities
03.2028
High School Diploma -
East Ridge High School
Woodbury, MN06-2024
Skills
- Digital design; through Canva and Procreate
- Social media management
- Planning and organization
- Inventory and data management through Google sheets
- Attention to detail
- Consistent and professional communication through emailing
- Cash handling proficiency
- Personalized recommendations and brand awareness
Languages
Chinese (Mandarin)
Limited Working
Timeline
Boba Barista
Mochinut
07.2024 - Current
Surgical Prep Assistant Volunteer
Animal Humane Society
10.2023 - 01.2025
Cashier
Ebisu Gift Shop
06.2023 - Current
Animal Care Assistant Volunteer
Animal Humane Society
03.2023 - 10.2023
Restaurant Waiter
Resturant
01.2011 - 06.2024
Genetics, Cell Biology, and Development (CBS)
University of Minnesota - Twin Cities
High School Diploma -
East Ridge High School