Nina Perucho
Mankato
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
3
3
years of professional experience
Work History
Print Services Associate
Office Depot Inc
10.2024 - Current
- Analyzed customer feedback to identify areas for service improvement.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Tradehome Shoes Inc.
01.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Supervisor
Walter Family Resorts
06.2022 - 08.2024
- Identified potential issues by monitoring guest feedback and staff performance.
- Facilitated communication between departments to address guest needs promptly.
- Delivered exceptional customer service by addressing guest inquiries and concerns promptly.
- Processed reservations and cancellations to optimize occupancy rates.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Sales Supervisor
Spencer's Gifts
09.2022 - 01.2024
- Established clear communication channels within team, fostering a collaborative work environment.
- Developed and executed sales strategies for improved market penetration.
- Conducted regular performance reviews for enhanced employee engagement and motivation.
- Mentored junior sales staff, promoting professional development and career advancement.
- Increased team performance by implementing targeted training programs for sales staff.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Education
Bachelor of Arts - Political Science , Humanities
Minnesota State University, Mankato
Mankato, MN05-2026
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer engagement
- Complex Problem-solving
- Flexible schedule
- Work Planning and Prioritization
- MS office
Languages
English
Native or Bilingual
Timeline
Print Services Associate
Office Depot Inc
10.2024 - Current
Sales Associate
Tradehome Shoes Inc.
01.2024 - 10.2024
Sales Supervisor
Spencer's Gifts
09.2022 - 01.2024
Front Desk Supervisor
Walter Family Resorts
06.2022 - 08.2024
Bachelor of Arts - Political Science , Humanities
Minnesota State University, Mankato
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