Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Ninoshka Soto-Acosta

Ninoshka Soto-Acosta

Richfield

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Well-organized, compassionate, positive attitude and welcoming demeanor during customer interactions.

Good multitasking abilities, detail oriented, works to satisfy and exceed customers needs.

Overview

6
6
years of professional experience

Work History

Car Sales Consultant

Richfield Bloomington Honda | MN
03.2021 - 05.2023
  • Greeted customers and proactively offered assistance and information on vehicles of interest.
  • Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
  • Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
  • Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
  • Presented vehicle features, benefits, model options and upgrades to assist with decision making & facilitated test drives to enhance customer experience.
  • Stayed up to date on newest trends to gain in-depth knowledge of vehicles and technology
  • Liaised between customers and finance department to facilitate price negotiation and financing options.

Pension/Healthcare Specialist

Willis Towers Watson | MN
04.2019 - 02.2021
  • Improved patient outcomes by developing and implementing customized healthcare plans, life & disability insurance.
  • Enhanced pension plan participant satisfaction by providing timely and accurate information on their accounts.
  • Managed a caseload of complex cases, ensuring timely resolution and compliance with regulatory requirements.
  • Enhanced patient satisfaction through compassionate care and open communication.
  • Resolved and researched client inquiries regarding health insurance and employee benefits.
  • Developed strategies for successfully communicating benefits information to employees.
  • Supported operations with consistent maintenance and updates of corporate files and records
  • Utilized downtime to perform routine tasks, unsure targets and deadlines are met by preventing service delays.
  • Ensured accurate recordkeeping of participant data by regularly auditing and updating database system.

Billing Administrative Assistant

Dodge of Burnsville | MN
08.2017 - 02.2019
  • Streamlined billing processes by implementing efficient administrative procedures and software solutions.
  • Reduced errors in invoicing through meticulous record-keeping and attention to detail.
  • Proofread business documents to check spelling, grammar and compliance with office policies.
  • Expedited end-of-month reporting by diligently reconciling accounts receivable balances on a regular basis.
  • Used journal entries to prepare and post financial transactions
  • Posted vendor payments into automated accounting system to avoid duplicate payments
  • Extracted raw data to create comprehensive financial, statistical and technical reports.
  • Safeguarded company assets through diligent tracking of inventory, registration, and tax information for all vehicles sold.
  • Coded transactions according to internal company system to avoid errors.

Education

Esthiology

Aveda Institute
Minneapolis, MN
03.2015

High School Diploma -

Ramey Job Corps
Aguadilla, PR
08.2009

Skills

  • Effective Customer Communication
  • Microsoft office/word
  • Telephone Etiquette
  • Time management
  • Registration Procedures
  • Leasing Options
  • Upselling and Quota Achievement
  • Negotiation Strengths
  • Product and Service Sales
  • Good Listening Skills
  • Security Administration
  • Documenting Calls

Timeline

Car Sales Consultant

Richfield Bloomington Honda | MN
03.2021 - 05.2023

Pension/Healthcare Specialist

Willis Towers Watson | MN
04.2019 - 02.2021

Billing Administrative Assistant

Dodge of Burnsville | MN
08.2017 - 02.2019

Esthiology

Aveda Institute

High School Diploma -

Ramey Job Corps

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Ninoshka Soto-Acosta