Ninoshka Soto-Acosta
Richfield
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Well-organized, compassionate, positive attitude and welcoming demeanor during customer interactions.
Good multitasking abilities, detail oriented, works to satisfy and exceed customers needs.
Overview
6
6
years of professional experience
Work History
Car Sales Consultant
Richfield Bloomington Honda | MN
03.2021 - 05.2023
- Greeted customers and proactively offered assistance and information on vehicles of interest.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Presented vehicle features, benefits, model options and upgrades to assist with decision making & facilitated test drives to enhance customer experience.
- Stayed up to date on newest trends to gain in-depth knowledge of vehicles and technology
- Liaised between customers and finance department to facilitate price negotiation and financing options.
Pension/Healthcare Specialist
Willis Towers Watson | MN
04.2019 - 02.2021
- Improved patient outcomes by developing and implementing customized healthcare plans, life & disability insurance.
- Enhanced pension plan participant satisfaction by providing timely and accurate information on their accounts.
- Managed a caseload of complex cases, ensuring timely resolution and compliance with regulatory requirements.
- Enhanced patient satisfaction through compassionate care and open communication.
- Resolved and researched client inquiries regarding health insurance and employee benefits.
- Developed strategies for successfully communicating benefits information to employees.
- Supported operations with consistent maintenance and updates of corporate files and records
- Utilized downtime to perform routine tasks, unsure targets and deadlines are met by preventing service delays.
- Ensured accurate recordkeeping of participant data by regularly auditing and updating database system.
Billing Administrative Assistant
Dodge of Burnsville | MN
08.2017 - 02.2019
- Streamlined billing processes by implementing efficient administrative procedures and software solutions.
- Reduced errors in invoicing through meticulous record-keeping and attention to detail.
- Proofread business documents to check spelling, grammar and compliance with office policies.
- Expedited end-of-month reporting by diligently reconciling accounts receivable balances on a regular basis.
- Used journal entries to prepare and post financial transactions
- Posted vendor payments into automated accounting system to avoid duplicate payments
- Extracted raw data to create comprehensive financial, statistical and technical reports.
- Safeguarded company assets through diligent tracking of inventory, registration, and tax information for all vehicles sold.
- Coded transactions according to internal company system to avoid errors.
Education
Esthiology
Aveda Institute
Minneapolis, MN03.2015
High School Diploma -
Ramey Job Corps
Aguadilla, PR08.2009
Skills
- Effective Customer Communication
- Microsoft office/word
- Telephone Etiquette
- Time management
- Registration Procedures
- Leasing Options
- Upselling and Quota Achievement
- Negotiation Strengths
- Product and Service Sales
- Good Listening Skills
- Security Administration
- Documenting Calls
Timeline
Car Sales Consultant
Richfield Bloomington Honda | MN
03.2021 - 05.2023
Pension/Healthcare Specialist
Willis Towers Watson | MN
04.2019 - 02.2021
Billing Administrative Assistant
Dodge of Burnsville | MN
08.2017 - 02.2019
Esthiology
Aveda Institute
High School Diploma -
Ramey Job Corps
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