Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noah Olvera

Albert Lea

Summary

Hardworking and passionate job seeker with strong organizational skills, eager to secure a position where I can utilize all of my skills that I have learned throughout my career. Ready to help the team achieve company goals. I am looking to maintain a long term position that offers professional challenges utilizing interpersonal skills, excellent time management.

Overview

4
4
years of professional experience

Work History

Customer Service Chat Representative

Ally
03.2024 - 01.2025
  • Increased efficiency and team productivity by promoting operational best practices.
  • Implemented and developed customer service training processes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Holiday Inn
10.2022 - 02.2024
  • Responded to customer requests for products, services, and company information.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

General Laborer

Alamco Wood Products
01.2021 - 09.2022
  • Performed general housekeeping and cleaning tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Provided maintenance for construction equipment.

Education

High School Diploma -

Albert Lea High School
Albert Lea, MN
01-2019

Skills

  • Strong work ethic
  • Complaint handling
  • Performance tracking
  • Promotional support
  • Shipping procedures
  • Refunds processing
  • Information gathering
  • Customer relationship management (CRM)
  • Customer service excellence

Timeline

Customer Service Chat Representative

Ally
03.2024 - 01.2025

Customer Service Representative

Holiday Inn
10.2022 - 02.2024

General Laborer

Alamco Wood Products
01.2021 - 09.2022

High School Diploma -

Albert Lea High School

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Noah Olvera