Noah Olvera
Albert Lea
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure a position where I can utilize all of my skills that I have learned throughout my career. Ready to help the team achieve company goals. I am looking to maintain a long term position that offers professional challenges utilizing interpersonal skills, excellent time management.
Overview
4
4
years of professional experience
Work History
Customer Service Chat Representative
Ally
03.2024 - 01.2025
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Holiday Inn
10.2022 - 02.2024
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
General Laborer
Alamco Wood Products
01.2021 - 09.2022
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Provided maintenance for construction equipment.
Education
High School Diploma -
Albert Lea High School
Albert Lea, MN01-2019
Skills
- Strong work ethic
- Complaint handling
- Performance tracking
- Promotional support
- Shipping procedures
- Refunds processing
- Information gathering
- Customer relationship management (CRM)
- Customer service excellence
Timeline
Customer Service Chat Representative
Ally
03.2024 - 01.2025
Customer Service Representative
Holiday Inn
10.2022 - 02.2024
General Laborer
Alamco Wood Products
01.2021 - 09.2022
High School Diploma -
Albert Lea High School
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