Nola Dae Leathers

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained new employees on company policies, procedures, and best practices for optimal performance.
• Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
• Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
• Ran store with limited employees during peak seasons and hours.
• Built and wrote on cakes for pre-orders and walk in's.

Reference: (508)579-3311

• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and chill.
• Handled stations alone - taking orders and cash, cleaning, cooking, preparing, cakes, online/physical tasks and temp logs.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
• Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
• Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
• Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
• Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
• Received regular positive feedback from customers for exceptional service, boosting overall store reputation.