Nolan Brooks
Mankato
Summary
Results-driven Shift Supervisor with extensive experience at Starbucks Coffee Company, specializing in employee training and customer service excellence. Proficient in cash handling, inventory management, and operational efficiency, consistently enhancing team performance through effective conflict resolution. Strong leader focused on team collaboration and seamless shift transitions, adapting to dynamic operational needs.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2024 - Current
- Enhanced workflow efficiency through effective supervision of daily operations.
- Conducted training for new hires on procedures and company standards.
- Maintained optimal inventory levels, reducing waste and ensuring stock availability.
- Monitored employee performance, providing constructive feedback to boost productivity.
- Ensured health and safety compliance throughout the store environment.
- Resolved customer complaints swiftly, promoting loyalty and positive relationships.
Camp Counselor
Camp Foley
06.2024 - 08.2024
- Enhanced camper social skills and teamwork through engaging activities.
- Ensured camper safety during outdoor activities by enforcing strict safety protocols.
- Designed and implemented diverse daily schedules in collaboration with staff.
- Resolved camper conflicts effectively, fostering a positive camp environment.
Shift Manager
Pizza Ranch Buffet
12.2023 - 05.2024
- Ensured customer satisfaction through effective supervision of daily operations.
- Mentored new team members on procedures and customer service standards.
- Maintained optimal inventory levels for efficient service delivery and operations.
- Implemented food safety protocols for compliance with health regulations and standards.
- Enhanced guest retention by promptly resolving customer complaints and issues.
- Optimized staff coverage during peak hours while controlling labor costs.
Support Lead
Big Lots Stores, Inc.
03.2023 - 11.2023
- Resolved customer inquiries efficiently, enhancing overall support operations.
- Trained team members in troubleshooting and customer service techniques.
- Streamlined workflows, improving efficiency and reducing response times significantly.
- Facilitated cross-department communication for faster issue resolution.
Shift Manager
Pizza Ranch Buffet
03.2021 - 03.2023
- Enhanced team efficiency through regular performance evaluations and constructive feedback.
- Resolved escalated customer issues, showcasing strong problem-solving and customer service skills.
- Mentored and trained new employees, boosting overall team productivity and morale.
- Delegated tasks effectively, providing clear instructions to improve team performance.
Education
High School Diploma -
Albert Lea Senior High School
Albert Lea, MNNo Degree - Sport Management
Minnesota State University, Mankato
Mankato, MN05-2028
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Policy enforcement
- Labor and food cost control
- Sales monitoring
- Problem-solving
- Strong verbal and written communication
- Conflict resolution
Affiliations
President, Tau Kappa Epsilon Fraternity
- Led executive board and general membership, overseeing chapter operations, strategic planning, and organizational growth
- Managed budgets, delegated responsibilities to officers, and ensured compliance with university and national fraternity policies
- Represented the chapter in interfraternity and university affairs, strengthening relationships with campus leadership and peer organizations
Vice President of Conduct Review, Interfraternity Council
- Oversees conduct review processes for IFC chapters, ensuring fair, consistent, and policy-driven accountability
- Facilitates hearings, reviews incident reports, and collaborates with university administrators to uphold community standards
- Promotes a culture of responsibility, risk management, and ethical leadership within the Greek community
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2024 - Current
Camp Counselor
Camp Foley
06.2024 - 08.2024
Shift Manager
Pizza Ranch Buffet
12.2023 - 05.2024
Support Lead
Big Lots Stores, Inc.
03.2023 - 11.2023
Shift Manager
Pizza Ranch Buffet
03.2021 - 03.2023
High School Diploma -
Albert Lea Senior High School
No Degree - Sport Management
Minnesota State University, Mankato