Summary
Overview
Work History
Education
Skills
Software
Timeline
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Nomuun-Erdene Unenbodrol

Information Technology
Ulan Bator

Summary

Dynamic Customer Service Sales Representative with a proven track record at Mimicorner, excelling in relationship building and product knowledge. Expert in managing high call volumes while ensuring customer satisfaction and retention. Skilled in problem-solving and active listening, driving business growth through effective communication and proactive support strategies.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Customer Service Sales Representative

Mimicorner
05.2024 - Current
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Managed and motivated employees to be productive and engaged in work.

Education

Bachelor of Science - Information Technology

Mongolian University of Science And Technology
Mongolia
04.2001 -

Skills

    Product knowledge

    Active listening

    Call center experience

    Business growth and retention

    Live chat support

    Relationship building

    Problem-solving

    Empathy and patience

    Verbal and written communication

Software

Google sheets

Microsoft power point

Timeline

Customer Service Sales Representative

Mimicorner
05.2024 - Current

Bachelor of Science - Information Technology

Mongolian University of Science And Technology
04.2001 -

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Nomuun-Erdene UnenbodrolInformation Technology