Summary
Overview
Work History
Skills
Certification
Accomplishments
Timeline
Generic

Noreen Ching

Brooklyn Park,MN

Summary

Experienced professional with a demonstrated history of working in Property Management and the Bicycle Industry. Skilled in retail, sales, management, inventory control and customer service. My background includes mentoring leasing agents and optimizing processes, showcasing multitasking abilities and attention to detail. With a proven track record in customer service, I excel in fast-paced environments, always prioritizing reliability and efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Leasing Manager at The Arbors at Antelope

Greystar
03.2020 - Current
  • Manages the leasing team and assists in resident retention.
  • Created and submitted daily reports on leasing activities.
  • Increased resident satisfaction by addressing concerns promptly and effectively resolving issues.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Developed marketing strategies to attract new residents.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Sales Associate

Roseville Cyclery
02.2019 - 03.2020
  • Assisted customers with the selection of bicycles as well as accessories.
  • Lead the social group rides throughout the summer.
  • Tasked with the organization of products and maintained a cleanly environment.
  • Followed up with test rides and sales of prospects.
  • Assisted with the store's social media posts by taking photos, editing and captioning select posts.
  • Created signage and promoted products, events and the store as a whole.
  • Built relationships with customers to encourage repeat business.

Assistant Store Manager

Performance Bicycles
04.2012 - 03.2019
  • Enhanced store sales by assisting customers in selecting the right bike and accessories for their needs.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Developed loyal client relationships through attentive service and a genuine passion for cycling products and culture.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Responsible for the store's social accounts - Facebook and Instagram.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Coordinated events that encouraged the store's community involvement.
  • Assisted customers with finance programs such as Synchrony, Bicycle Blue Book and Amazon purchases.

Skills

  • Time management
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Teamwork and collaboration
  • Retail Sales
  • Customer service

Certification

California Apartment Association, Property Management Certification ID #1015102

August 2024


California Apartment Association, Conducting Effective Property Inspections, Sacramento

December 2022


First Tuesday, Sacramento
January 2021 - December 2021

Courses Completed for Sales Agent License

- Real Estate Practice

ID# 4088-18

December 2021

- Legal Aspects of Real Estate

ID# 4086-18
December 2021

- Real Estate Principles

ID# 4085-18
July 2021


Greystar, Dale Carnegie Winning With Relationship Selling
August 2021

Accomplishments

    • 2021 Northern California's Leasing Professional of the Year

    • Maintains a 49% Closing Ratio Average

Timeline

Leasing Manager at The Arbors at Antelope

Greystar
03.2020 - Current

Sales Associate

Roseville Cyclery
02.2019 - 03.2020

Assistant Store Manager

Performance Bicycles
04.2012 - 03.2019

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Noreen Ching