Caleb Jorgenson
Andover
Summary
Flexible Service Advocate with talents in building customer loyalty by finding effective solutions for customer needs. Outstanding follow-up abilities and a 3 year background in customer service. Ambitious and hardworking to work independently with minimal supervision.
Knowledgable on Cryptography, Using wireshark to analyze packet traffic, and using ACLs to control user permissions in a Networking environment
Overview
4
4
years of professional experience
Work History
Cart Attendant/Service Advocate
Target
11.2022 - 04.2023
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Removed broken and unserviceable carts from inventory for repair.
Service Advocate/Guest Advocate
Target
08.2019 - 05.2021
- Supported team members, fostering a collaborative and productive work environment.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Analyzed customers' issues and complaints and initiated corrective actions.
Education
Cybersecurity Associates - Computer Networking
Anoka Ramsey Community College
Coon Rapids01.2025
Skills
- Using Risk Assessment tools/applications in a Cybersecurity Setting
- Cryptography
- Using ACLs to control user permissions
- Wireshark software
Timeline
Cart Attendant/Service Advocate
Target
11.2022 - 04.2023
Service Advocate/Guest Advocate
Target
08.2019 - 05.2021
Cybersecurity Associates - Computer Networking
Anoka Ramsey Community College
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