Nusayba Ali

Event Coordination and Leadership

• Oversaw and organized the Tree of Hope table at a large-scale community mental health event.
• Managed setup, materials, and engagement activities while ensuring a welcoming and supportive space.
• Delegated tasks and guided volunteers or participants during high-traffic periods.

Community Engagement and Mental Health Advocacy.

• Promoted mental health awareness by supporting participants in expressing hope and resilience.
• Facilitated meaningful interactions through guided writing, affirmations, and art.
• Created a safe, inclusive space for participants of all ages to connect around mental health topics.

Creative Facilitation.

• Designed interactive activities such as affirmation bracelet-making and collaborative painting.
• Encouraged self-expression through writing, drawing, and conversation.
• Adapted creative methods for participants of different age groups and needs.

Interpersonal Communication and Emotional Intelligence

• Provided empathetic support and encouragement to participants during emotionally meaningful moments.
• Actively listened to and responded to individuals sharing personal stories or struggles.
• Maintained professionalism and sensitivity while interacting with people affected by mental illness.

Organizational and Problem-Solving Skills

• Prepared supplies, managed logistics, and adjusted activities as needed to fit the event environment.
• Troubleshot issues such as supply shortages, or unexpected participant needs, on the spot.

• Assisted patients with daily living activities, including bathing, grooming, dressing, feeding, and mobility.
• Monitored and recorded vital signs, promptly reporting changes in patient condition to the nursing staff.
• Administered prescribed medications, and supported nursing interventions under RN or physician supervision.
• Ensured proper nutrition and hydration by delivering meals, snacks, and fluids according to care plans.
• Facilitated patient mobility, including ambulation and positioning, using safe handling techniques.
• Performed range-of-motion exercises to help prevent muscle atrophy in immobile patients.
• Maintained accurate documentation of patient care and services provided.
• Responded promptly to call lights and emergency situations to ensure patient safety and comfort.
• Promoted patient well-being through comfort measures such as back rubs, blankets, and attentive care.
• Provided emotional support and companionship to patients and families, especially during times of distress.
• Communicated effectively with patients, families, and multidisciplinary healthcare teams to ensure coordinated care.
• Observed safety protocols when handling hazardous materials, including soiled linens, and infectious waste.
• Supported nurses and healthcare professionals in delivering quality patient care through teamwork and attention to detail.

Customer Service and Interpersonal Skills

• Delivered flowers and gifts with warmth and professionalism, providing compassionate interactions for patients and families.
• Practiced empathy and sensitivity while interacting with individuals in varying emotional and physical states.
• Maintained a courteous and respectful demeanor when navigating patient care areas.

Communication and Coordination.

• Coordinated with hospital staff to ensure deliveries complied with room access, visitation rules, and infection control protocols.
• Communicated clearly with florists, front desk staff, and nursing units to verify recipient information and delivery timing.
• Relayed messages or clarified delivery details when patients were unavailable, or rooms had changed.

Attention to Detail

• Verified recipient names, room numbers, and special instructions to ensure accurate delivery.
• Noted and followed hospital-specific guidelines (e.g., no flowers in the ICU or allergy-sensitive units).

Time Management and Organization

• Managed delivery routes efficiently to meet time-sensitive expectations.
• Prioritized multiple deliveries during busy shifts, while ensuring respectful interactions.

Professionalism in a clinical environment.

• Adapted behavior and tone to hospital norms, demonstrating discretion and respect for patient privacy.
• Navigated clinical spaces with situational awareness, avoiding disruptions to medical care.

Logistics and Problem-Solving.

• Resolved issues with incorrect or delayed deliveries by contacting the appropriate departments.
• Adapted routes or timing based on access limitations (e.g., temporary room closures, or patient discharges).