Modeled strong customer service skills and managed clients' needs with extensive product knowledge, order processing, age verification, and answering any customer questions.
Maintained warehouse operations by stocking supplies, daily inventory, cleaning, labeling, communicating with supply chain colleagues, and safeguarding products.
Skilled in accurate, fast, proficient, efficiency Picking/packaging/shipping of online orders.
Represented NBH at public events such as Beer Dabbler, St. Paul's Grand Old Day, and 4/20 at the White Squirrel.
Supported several retail location operations, when needed
Dedicated, dependable, trustworthy, detail-oriented when performing multiple projects simultaneously.
Excelled in organizational, analytical, interpersonal communication skills
Proficient in Microsoft Office
Supervisor
Ace Hardware
01.2015 - 02.2022
Main duties include keeping a strong emphasis on customer satisfaction, inventory management and managing personnel insuring productivity and profitability are high
Hands on work with electrical, plumbing, lawn management, locks/keys, cutting glass, repairing and building screens/windows
As well as training new hires in the areas above.
Implemented "Amazon program" where I created a store amazon account to order things for customers without one at a 10-20% surcharge. This program is still up and running today
Lead Gearsmith
Gander Outdoors
01.2017 - 01.2018
Run service department of store, including scheduling other service department employees
Responsible for training new 'Gearsmith' employees, including and not limited to: Assembling bicycles for store, troubleshooting incoming repairs on guns, bikes and bows
Maintain a competency on POS systems, as well as store promotions such as credit cards and loyalty programs.
Stock room lead
Pottery Barn
01.2011 - 01.2014
My main task was to insure expedient receiving of upwards of 200 boxes most days
Other duties include scheduling stock associates, maintaining product knowledge and current home design trends
Responsible for home deliveries for our customers, including set up of rooms if needed
Interview applicants for stock room, termination of employees who failed to meet the high standards on efficiency I maintained while leading the stock room.
Education
Graduation-Diploma -
Springdale High School
60 credit hours -
North West Arkansas Community College
Skills
Materials Management
Inventory Tracking
Compliance Management
Quality Assurance Standards
Driving Continuous Improvement
Warehouse Management
Controlling Inventory
Tracking Metrics
Skills
Quality assurance
Organizational skills
Time management
References
Frank X, Floyd Total Security, Ace Hardware, (952)261-9446