Olena Struck
Waconia
Summary
Compassionate and dedicated professional with experience in healthcare, leadership, and individualized client support. Skilled in building trusting relationships, mentoring team members, and providing client-centered care in fast-paced environments. Passionate about helping individuals improve their well-being and seeking an opportunity in Human Services or Behavioral Health while preparing for a future Master of Social Work (MSW).
Overview
2027
2027
years of professional experience
Work History
Owner/Client Care Specialist
Balance Beauty LLC
Eden Prairie
01.2025 - Current
- Build trusting, long-term relationships with clients through individualized consultations and compassionate, client-centered care.
- Assess client needs and provide personalized recommendations while maintaining professionalism and confidentiality.
- Manage scheduling, documentation, business operations, and customer communication.
- Resolve client concerns with empathy and professionalism.
- Maintain high safety, sanitation, and ethical standards.
Team Leader
Partners Dental Studio
Chanhassen
08.2022 - 05.2025
- Led a team of dental laboratory technicians, coordinating daily workflow and ensuring timely completion of laboratory cases.
- Assigned priorities and organized workloads while maintaining exceptional quality standards.
- Trained, mentored, and supported new employees.
- Collaborated with dentists and laboratory professionals to provide accurate, high-quality patient care solutions.
- Fostered teamwork, accountability, and effective communication.
- Maintained compliance with healthcare safety regulations and quality assurance standards.
- Demonstrated leadership, organization, and problem-solving skills in a fast-paced healthcare environment.
- Coordinated daily production priorities across the laboratory team.
- Supported onboarding and development of new employees.
- Monitored workflow efficiency while maintaining quality standarts.
- Served as a resource for team members to resolve production issues.
Owner/Client Service
Privat Lash Studio
Mykolaiv, Ukraine
2019 - 2022
- Managed all aspects of a successful client-based business.
- Conducted individualized client consultations and built long-term relationships.
- Maintained confidential client information and professional ethical standards.
- Managed scheduling, daily operations, and customer communications.
Education
BBA - Business Administration
Mykolaiv State Agrarian University
Ukraine01-2004
Skills
Client Support
Active Listening
Client Advocacy
Communication
Relationship Building
Conflict Resolution
Team Leadership
Staff Training
Documentation
Problem Solving
Time Management
Customer Service
Healthcare Experience
Professional Ethics
Confidentiality
Cultural Competence
Languages
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
English
Professional
Timeline
Owner/Client Care Specialist
Balance Beauty LLC
01.2025 - Current
Team Leader
Partners Dental Studio
08.2022 - 05.2025
Owner/Client Service
Privat Lash Studio
2019 - 2022
BBA - Business Administration
Mykolaiv State Agrarian University