Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Bouton

Dayton,MN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant Apprentice

Allina Health
02.2025 - Current
  • Assisted healthcare professionals with patient intake and medical history documentation.
  • Prepared examination rooms by ensuring cleanliness and proper equipment availability.
  • Supported patient education initiatives by providing information on health maintenance and preventive care.
  • Managed appointment scheduling, ensuring timely patient flow within clinic operations.
  • Collaborated with team members to improve workflow processes and enhance patient care experiences.
  • Utilized electronic health record (EHR) systems for accurate patient data entry and retrieval.
  • Engaged in continuous learning through training sessions on medical procedures and best practices in healthcare delivery.

Member Advocate

United Healthcare Group
10.2022 - 02.2025
  • Resolved member inquiries regarding benefits and claims efficiently.
  • Educated members on health plan options to enhance understanding and engagement.
  • Collaborated with internal teams to streamline issue resolution processes.
  • Assisted in developing training materials for new advocate onboarding programs.
  • Facilitated communication between members and healthcare providers for optimal care experiences.
  • Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
  • Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.

Salon Manager

Princess & Diva Spa
04.2019 - 01.2022
  • Managed daily operations, ensuring exceptional service delivery and client satisfaction.
  • Led team training initiatives, enhancing staff skills and improving service consistency.
  • Developed promotional strategies to increase client retention and attract new customers.
  • Oversaw inventory management, optimizing supply levels and reducing waste.

Education

No Degree - Administrative Office Specialist

Anoka-Ramsey Community College
Minneapolis, MN
01-2019

No Degree - Cosmetology

Empire Beauty School
Bloomington, MN
07-2014

Metro Tech Academy
Minneapolis, MN
06-2013

Skills

  • Strong communication skills
  • HIPAA compliance
  • Maintaining confidentiality
  • Adaptable to change
  • Sterilization techniques
  • Patient scheduling
  • Medical terminology
  • Data entry
  • Conflict resolution
  • Friendly, positive attitude
  • Customer service
  • Attention to detail
  • Flexible and adaptable

Certification

  • BLS Certified - American Red Cross and Quarterly training with Allina Health
  • CNA - Certified Nurse Assistant
  • ( courses taken at MCTC state test not taken)
  • CMA - Certified Medical Assistant (Oct 2025)
  • CMA - Certified Medical Assistant ( Oct 2025)

Timeline

Medical Assistant Apprentice

Allina Health
02.2025 - Current

Member Advocate

United Healthcare Group
10.2022 - 02.2025

Salon Manager

Princess & Diva Spa
04.2019 - 01.2022

No Degree - Administrative Office Specialist

Anoka-Ramsey Community College

No Degree - Cosmetology

Empire Beauty School

Metro Tech Academy

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Olivia Bouton