Olivia Cole
Minneota
Summary
Results-driven administrative professional with expertise in streamlining office procedures and enhancing interdepartmental communication. Committed to delivering excellent customer service while maintaining meticulous data entry and recordkeeping.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
Work History
Administrative Assistant Sr. Associate
New York Life Insurance Co
New York, NY
10.2022 - 02.2026
- Streamlined office procedures, enhancing workflow efficiency and reducing administrative bottlenecks.
- Performed research to collect and record industry data.
- Facilitated communication between departments, ensuring alignment on project timelines and deliverables.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Claims Manager and Administrative Assistant
Cigna - Now New York Life Insurance Company
Minneota, MN
09.2014 - 10.2022
- Led claims processing operations, ensuring compliance with regulatory requirements and company policies.
- Knowledge of claims processing best practices and technologies, with expertise in supervising and auditing the adjudication process.
- Developed and implemented strategies to enhance claims accuracy and reduce processing time.
- Ability to work in a fast-paced environment, and meeting short deadlines.
- Mentored team members on best practices for claims management and resolution techniques.
- Ability to develop, implement and improve projects to produce desired results in a timely fashion.
- Analyzed claim trends to identify areas for improvement and optimize workflows.
- Collaborated with cross-functional teams to resolve complex claim disputes effectively.
- Managed vendor relationships, negotiating terms to enhance service delivery in claims management.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Knowledge of data analysis tools for monitoring performance and quality control.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
Fraud Prevention Analyst
MoneyGram
Brooklyn Center, MN
08.2010 - 09.2014
- Analyzed transaction patterns to identify and mitigate fraudulent activities.
- Developed and implemented fraud detection strategies to enhance operational efficiency.
- Collaborated with cross-functional teams to improve fraud prevention protocols.
- Monitored account activity for suspicious behavior using advanced analytics tools.
- Reviewed regulatory compliance standards to ensure adherence within fraud prevention operations.
- Processed eMoney Transfer to prevent fraudulent activity.
- Use prescribed tools and methodologies to approve or decline transactions.
- Interview customers via phone to determine transaction Legitimacy.
- Provide analysis and feedback on consumer behavior requested from senior management.
- Make recommendations for system and processes to increase efficiencies and enhance customer experience.
Credit Card Dispute Specialist
Intelenet America
Minneota, MN
08.2006 - 08.2010
- Developed and implemented process improvements to enhance operational efficiency and service quality.
- Led cross-functional teams to deliver customer-focused solutions and drive project success.
- Analyzed data trends to identify areas for improvement and optimize service delivery mechanisms.
- Mentored junior team members, providing guidance on best practices and performance standards.
- Handle and resolved credit card dispute.
- Handle and resolved credit card dispute.
- Make outbound calls and take outbound calls.
- Collect customers information for analysis.
- Prepare and sent out payment invoices
Dilemma Team
ACS Travel Division
Mankato, MN
08.2005 - 08.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Handled Travel and hotel reservations needs for customers.
- Make sure travelers reservation are correctly booked.
- Take inbound calls and make outbound calls.
- Take payment over the phone
Education
Bachelor of Science - Human Resources/Accounting
University of Minnesota, Mankato
Mankato, MN09-2010
Skills
- Customer service
- Data entry
- Office administration
- Administrative support
- Time management
- Microsoft Office Suite
- Accounting support
- File organization
- Customer and client relations
- Computer proficiency
Timeline
Administrative Assistant Sr. Associate
New York Life Insurance Co
10.2022 - 02.2026
Claims Manager and Administrative Assistant
Cigna - Now New York Life Insurance Company
09.2014 - 10.2022
Fraud Prevention Analyst
MoneyGram
08.2010 - 09.2014
Credit Card Dispute Specialist
Intelenet America
08.2006 - 08.2010
Dilemma Team
ACS Travel Division
08.2005 - 08.2006
Bachelor of Science - Human Resources/Accounting
University of Minnesota, Mankato