Olivia Estep
Saint Michael
Summary
Empathetic and service-driven professional with comprehensive experience in providing outstanding awareness, intervention, and support services to drive organization's mission. Proficient at conducting initial victim advocacy evaluations and organizing appropriate services and emotional support for affected party. Adept at monitoring activities, behavior, and movement of individuals to ensure maximum security and safety of individuals. Well-developed competencies in addressing personal issues and updating staff on significant behavioral conditions of individuals and groups. Skilled in creating cultures driven by quality and efficiency across all aspects of service and operations, fueled by data-driven decision-making and precise tactical controls. Proven capacity to leverage active listening and communication expertise in promoting equity, socioeconomic/racial, and social justice values while ensuring cross-cultural residents’ well-being. People-centric leader with a solid background in directing teams, aligning people and resources, and promoting a culture of accountability. Track record of implementing verbal and physical crisis de-escalation techniques to handle emergencies.
Overview
8
8
years of professional experience
Work History
Residential Support Staff
Community Violence Intervention Center
Grand Forks, ND
02.2024 - 05.2024
- Collaborated with center phone staff to place victims in shelters in a timely manner.
- Conducted background checks and provided essential resources to ensure safe stays for victims.
- Prepared case notes documenting all events during overnight shifts.
- Assessed calls from the 24-hour crisis hotline and evaluated shelter placement options to enhance safety.
- Strengthened skills in calm, attentive crisis response, focusing on needs assessment and active listening.
- Provided accommodations including clothing, food, and essential materials to create a safe, welcoming environment.
- Maintained detailed notes to support day staff with client needs and procedures.
Human Services / Child Protection Services Intern
Wright County
Buffalo, MN
06.2023 - 08.2023
- Assisted mentor during home visits, following cases from initial reports to court dates and final conclusions.
- Managed 25 cases, enhancing expertise in case management, rapport writing, and accurate documentation.
- Prepared documentation using SSIS software, placing case notes and filing CPS reports.
- Documented case notes during visits, captured interactions, and filed reports within 72 hours.
- Gained strong understanding of mental health diagnoses, family systems theory, and client engagement.
- Supported administrative tasks including case summaries, system updates, and training participation.
Case Manager
Placement Partners MN, Inc.
Hennepin County, MN
01.2024 - Current
- Provided consumers and families with access to assessments, person-centered planning, referrals, support plan monitoring, coordination, and advocacy related to waiver services, community resources, and informal supports. Conducted regularly monitored visits to ensure client safety, independence, and service compliance.
- Worked closely with families, guardians, and interdisciplinary teams to ensure the health, safety, and well-being of individuals receiving services.
- Maintained accurate and timely documentation for billing, compliance, and state/county regulatory requirements.
- Advocated for clients by conducting in-person visits to verify that services were delivered appropriately and met individual needs.
- Coordinated person-centered service plans, connecting clients to community resources, providers, and support systems.
- Leveraged strong skills in person-centered planning, advocacy, documentation, reporting, resource navigation, needs assessment, and in-person monitoring to ensure safety and independence.
- Managed a full caseload of 40 individuals with disabilities, supporting them in accessing services and resources that promote independence and allow them to remain safely in the community rather than in institutional or nursing home settings.
Daycare Assistant Teacher
Little Miracles
Grand Forks, ND
01.2022 - 01.2024
- Maintained well-organized classrooms to support a productive learning environment.
- Communicated with parents regarding activities and behavioral concerns.
- Taught foundational skills in letter, number, and color recognition.
- Implemented positive behavior strategies and maintained accurate documentation.
- Supported training programs including CPR, behavioral training, and cognitive delay education.
- Advocated early intervention and age-appropriate developmental goals.
- Supported lesson planning and implementation, adapting materials for diverse learning needs.
Assistant Sales Manager
Snap Fitness 24/7
St. Michael, MN
01.2018 - 01.2023
- Organized training sessions for new associates on sales tactics and performance improvement.
- Leveraged innovative selling models to maximize customer engagement and revenue.
- Addressed customer complaints and managed front desk operations, payments, and facility upkeep.
- Led sales and promotional teams, established performance goals, and motivated team members.
Education
BSc - Criminal Justice and Forensic Psychology
University of North Dakota
Grand Forks05-2024
Skills
- SSIS
- SPSS
- Reliability and punctuality
- Community integration
- Adaptive support
- Positive reinforcement
- Client advocacy
- Confidentiality practices
- Teamwork and collaboration
- Effective communication
Websites
Affiliations
- Member
- Social Chairwoman
- Chapter President — Gamma Phi Beta Sorority
CORE COMPETENCIES
- Behavior Management Techniques
- Case Management Proficiencies
- Background Checks & Verification
- Victim Protection & Safety
- Project Planning & Execution
- Cross-functional Collaboration
- Positive Reinforcement Methods
- Staff Training & Development
- Active Listening & Communication
- Data Analysis & Documentation
- Multitasking & Self-management
AWARDS & HONORS
- Most Flourished Member in Chapter
- Outstanding Member for Leadership
- Highest Earning Scholarship
Timeline
Residential Support Staff
Community Violence Intervention Center
02.2024 - 05.2024
Case Manager
Placement Partners MN, Inc.
01.2024 - Current
Human Services / Child Protection Services Intern
Wright County
06.2023 - 08.2023
Daycare Assistant Teacher
Little Miracles
01.2022 - 01.2024
Assistant Sales Manager
Snap Fitness 24/7
01.2018 - 01.2023
BSc - Criminal Justice and Forensic Psychology
University of North Dakota