Olivia Goergen
Moorhead,MN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Ticket Seller
NDSU Ticket Office
Fargo, ND
06.2026 - Current
- Sold and processed tickets for games, tournaments, and special events, ensuring positive customer experiences through friendly and efficient service.
- Handled cash and credit card sales transactions with accuracy, maintaining accountability for daily sales and fostering customer trust.
- Assisted customers with ticket purchases, pricing, seating information, and event inquiries, enhancing overall customer satisfaction.
- Assisted customers with inquiries, providing detailed event information and guidance.
- Assisted customers with inquiries regarding events, seating options, and pricing.
Concession Operations Manager
Moorhead Youth Baseball Association
Moorhead, MN
05.2023 - Current
- Coordinated staff scheduling, shift coverage, and daily concession operations.
- Managed ordering, inventory, receiving, stocking, and organization of food, beverages, and supplies.
- Developed and adjusted product pricing based on costs, demand, and event needs to maximize concession revenue.
- Handled cash management, point-of-sale transactions, cash drawer reconciliation, and daily financial procedures.
- Recruited, trained, and supervised concession staff and volunteers.
- Monitored product usage and sales to optimize inventory management and minimize waste.
- Resolved operational issues quickly and effectively during busy games and tournaments.
- Collaborated with leadership and event staff to facilitate successful execution of baseball events.
- Assisted in recruiting, hiring and training of team members.
VBS Leader
Trinity Lutheran Church
Moorhead, MN
08.2018 - 08.2026
- Led and facilitated hands-on activities and educational experiences for children during Vacation Bible School.
- Created fun, welcoming environment that fostered participation and learning among children.
- Supervised children and maintained a safe, positive, and respectful environment.
- Communicated instructions clearly and adapted activities to meet the needs of different age groups.
- Organized and prepared materials, activities, and supplies to ensure each session ran smoothly.
- Collaborated with VBS staff and volunteers to effectively coordinate activities and enhance program support.
- Exhibited leadership, patience, creativity, and interpersonal skills while engaging with children.
Tutor Volunteer
Moorhead High School
Moorhead, MN
09.2024 - 05.2026
- Facilitated interactive learning sessions to enhance student engagement and understanding of complex subjects.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Education
High School Diploma -
Moorhead Senior High School
Moorhead05-2026
Bachelor of Science - Marketing
North Dakota State University
Fargo, ND05-2030
Skills
- Customer service
- Team leadership
- Problem-solving
- Organization
- Time management
- Excellent communication
- Creative thinking
- Critical thinking
- Dependability
Timeline
Ticket Seller
NDSU Ticket Office
06.2026 - Current
Tutor Volunteer
Moorhead High School
09.2024 - 05.2026
Concession Operations Manager
Moorhead Youth Baseball Association
05.2023 - Current
VBS Leader
Trinity Lutheran Church
08.2018 - 08.2026
Bachelor of Science - Marketing
North Dakota State University
High School Diploma -
Moorhead Senior High School