Summary
Overview
Work History
Education
Skills
Affiliations
Internship Expereince
References
Timeline
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Olivia Hopewell

Eagan

Summary

Dynamic and results-driven professional with a strong background in customer service at Urban Outfitters. Proven ability to adapt sales strategies and resolve conflicts effectively. Skilled in project management and creative thinking, with expertise in video editing and multimedia production. Committed to delivering exceptional experiences and fostering team collaboration.

Overview

5
5
years of professional experience

Work History

Sales Associate

Urban Oufitters
Bloomington
06.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Processed credit card transactions quickly and securely.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Used technology resources to assist customers in locating and selecting items.

Swim Instructor

Wise Swim School
Apple Valley
05.2022 - Current
  • Taught basic survival skills such as floating, treading water, emergency exits from the pool.
  • Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance.
  • Developed strategies for challenging behaviors exhibited by students during lessons.
  • Resolved conflicts between swimmers while maintaining a professional demeanor.
  • Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.

Swim Instructor

Making Waves Swim School
Northfield
09.2023 - 12.2024
  • Taught basic survival skills such as floating, treading water, emergency exits from the pool.
  • Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance.
  • Resolved conflicts between swimmers while maintaining a professional demeanor.
  • Developed strategies for challenging behaviors exhibited by students during lessons.
  • Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.

Cook

Emagine Theaters
Eagan
06.2021 - 05.2022
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Used standardized recipes and other instructions to prepare food.

Cashier

Piada Italian Street Food
Eagan
06.2020 - 06.2021
  • Cleaned kitchen areas, equipment and utensils.
  • Organized take-out orders for customers who requested them.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Prepared beverages such as coffee, tea, soda.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained professional demeanor during interactions with customers and co-workers.

Education

Bachelor of Arts - Film And Media Studies

St. Olaf College
Northfield, MN
05-2026

Skills

  • Video editing
  • Content creation
  • Screenwriting
  • Customer service
  • Team collaboration
  • Project management
  • Conflict resolution
  • Creative thinking
  • Written and oral communication skills
  • Customer needs assessment
  • Friendly and outgoing
  • Adapt to diverse groups
  • Hospitality and accommodation
  • Visual storytelling
  • Scriptwriting
  • Film editing
  • Multimedia production
  • Creative team collaboration

Affiliations

  • Hardworking Student Athlete on the St. Olaf College Swim Team
  • Interested in Art and Creative Storytelling
  • Enjoys communicating with others and building relationships
  • I Love nature and exploring new places
  • I have become skilled in the study of animation and other artistic endeavors
  • I love to try new things and am very open-minded

Internship Expereince

  • Podcast and audio editing at Slapstik Entertainment Media
  • Contact: @mecha@comedyslaps.com

References

References available upon request.

Timeline

Swim Instructor

Making Waves Swim School
09.2023 - 12.2024

Sales Associate

Urban Oufitters
06.2023 - Current

Swim Instructor

Wise Swim School
05.2022 - Current

Cook

Emagine Theaters
06.2021 - 05.2022

Cashier

Piada Italian Street Food
06.2020 - 06.2021

Bachelor of Arts - Film And Media Studies

St. Olaf College

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Olivia Hopewell