Olivia Lynch

• Greets, acknowledges, and interacts with members and guests in a friendly and professional manner
• Fosters children’s cognitive, social, emotional, and physical development by instructing organized activities in accordance with the Kids Academy Schedule
• Prepares and sets up for class and transfers kids to and from programming
• Maintains records of children’s attendance, development, and incidents.
• Monitors and interacts with children to maintain a safe and healthy environment with respect to the toys, sports equipment, other children, and surroundings
• Utilizes positive behavior management techniques and communicates clearly with parents and team members
• Promotes all Junior programming to increase participation in all Kids & Aquatics programming
• Maintains the Kids Academy and other program areas by following the cleaning checklist and performing assigned tasks. Restocks supplies after each class
• Handles incidents and emergencies in a calm and professional manner

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer through diligent counting and reconciliation.
• Assisted in training new cashiers on operational procedures and customer service standards.
• Resolved customer inquiries and complaints professionally to enhance overall satisfaction.

The Shift Leads are responsible for supervising the daily operations of your store when the general manager or franchise owner are not present. The Shift Lead’s duties will generally include:

• Greeting guests entering your store.
• Making bowls for each guest.
• Delivering a top-notch acai bowl experience.
• Answering phone calls and questions about the business.
• Stocking inventory and supplies.
• Maintaining store cleanliness.
• Telling first-time guests about Nautical Bowls.
• Prepping product for each day’s service.
• Opening and closing your store.
• Maintaining and setting the standards for the Nautical Bowls uplifting and fun culture.
• Setting an outstanding example of leadership to your team of Deck Hands.
• Holding Deck Hands responsible for their duties.
• Full responsibility of store operations and guest engagement.
• Representing and living the healthy and active lifestyle we passionately promote.