Olivia Rolland
Minneapolis
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering a collaborative and adaptable workplace.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Madewell
08.2023 - Current
- Analyze corporate visual and styling direction and assist in applying it through strategic mapping
- Resolved customer concerns with empathy, fostering positive relationships and trust
- Supervised day-to-day operations to meet performance, quality and service expectations.
Social and Content Assistant
Rob Armatys
06.2023 - 08.2023
- Collaborated with Rob to create personalized content that optimized SEO and awareness
- Managed social media content with meticulous attention to detail, ensuring consistent brand messaging
- Employed problem-solving skills to address challenges and streamline communication
Lead Counselor
YMCA Day Camp Heritage
05.2022 - 09.2022
- Led daily activities for groups of children, fostering a collaborative and engaging environment
- Mediated conflict and managed behavior, demonstrating effective communication and leadership skills
- Adapted programs to accommodate any special needs or requests from campers or their families, creating an inclusive environment for all.
Lead Sales Associate
Ann-Taylor Loft Retail Store
02.2021 - 11.2021
- Promoted from associate to lead within three months due to performance and teamwork
- Provided personalized client styling assistance, both in-store and online
- Collaborated with logistics and promotions teams to create visual displays
Education
Bachelors of Arts - Strategic Communications: Advertising and Public Relations, Public Health
University of Minnesota Twin Cities
05.2024
Skills
- Microsoft Office Tools
- Google Analytics
- Salesforce
- Adobe Creative Cloud
- Consumer research tools
- MRI Simmons
- Mintel
Timeline
Assistant Manager
Madewell
08.2023 - Current
Social and Content Assistant
Rob Armatys
06.2023 - 08.2023
Lead Counselor
YMCA Day Camp Heritage
05.2022 - 09.2022
Lead Sales Associate
Ann-Taylor Loft Retail Store
02.2021 - 11.2021
Bachelors of Arts - Strategic Communications: Advertising and Public Relations, Public Health
University of Minnesota Twin Cities
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