Olivia Shroyer
White Bear Lake
Summary
Dynamic retail professional with a proven track record at Target, excelling in customer service and sales expertise. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in POS system operation, consistently achieving sales goals and driving foot traffic through strategic merchandising and promotional displays.
Diligent Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
9
9
years of professional experience
Work History
Sales Associate
Target
10.2020 - 02.2023
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to drive customer engagement.
- Collaborated with team members to streamline inventory management processes.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Trained new associates on store policies and sales techniques for improved performance.
- Monitored stock levels and replenished merchandise promptly to maximize sales opportunities.
- Implemented promotional displays, contributing to increased foot traffic and sales growth.
- Processed customer transactions efficiently using POS system.
Retail Sales Associate
Hanesbrands
01.2014 - 12.2020
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to drive customer engagement.
- Collaborated with team members to streamline inventory management processes.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Trained new associates on store policies and sales techniques for improved performance.
- Monitored stock levels and replenished merchandise promptly to maximize sales opportunities.
- Implemented promotional displays, contributing to increased foot traffic and sales growth.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Supported store management in planning and executing seasonal promotions and sales events.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED -
Owatonna Senior High School
Owatonna, MN04-2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Cash register operation
- Stocking and receiving
- Client service
- Sales expertise
- POS system operation
Timeline
Sales Associate
Target
10.2020 - 02.2023
Retail Sales Associate
Hanesbrands
01.2014 - 12.2020
GED -
Owatonna Senior High School