Omer Faruk Gucyener
Minneapolis
Summary
Highly motivated individual with excellent time management and customer service philosophy seeking
to further experience and knowledge in the insurance adjustor field. Fully bilingual and biliterate with
strong interpersonal skills and the ability to work positively in a variety of professional settings with a
diverse population of individuals.
Overview
11
11
years of professional experience
Work History
Insurance Claims Specialist
State Farm
12.2022 - Current
- Exceeded company standards by delivering expedient customer service during claim investigations and settlements.
- Communicated directly with customers who filed property damage.
- Handled over 500 claims in a team environment
- Assessed property damage in the field and the office using virtual tools.
- Collaborated with public adjusters and contractors to reach an agreement on the scope of work and create accurate estimates for repairs.
Field Representative
Minnesota Restoration Contractors, Inc.
03.2021 - 12.2022
- Knowledgeable about roofing products and weather-related property damage.
- Trained on safety measures during on-site inspections.
- Completed storm damage assessments.
- Oversaw client understanding and satisfaction during the claims and restoration processes.
- Met with insurance adjustors on behalf of clients.
- Ensured customer satisfaction by inspecting finished projects.
Delivery Driver
Amazon And Door Dash
11.2020 - 11.2022
- Delivered packages promptly and safely to customers.
- Delivered food orders in a timely and friendly manner.
- Communicated with customers regarding their orders.
Small Business Co-Owner
Marina's Handbags
05.2017 - 04.2019
- Procured high-quality leather and materials for product production
- Hired and managed artists to create designs used on the handbags
- Marketed finished products and new designs to the public using high visibility vehicles such as gifting to organizations during “fashion week” and using social media platforms
- Sold business in 2019 (rebranded as Okatava Brand )
Buyer
Okul Sepeti
07.2016 - 02.2017
- Provided services and equipment required from kindergarten to tenth grade
- Effectively handled inventory, purchase-orders, and negotiated with vendors and school boards to secure cost-efficient materials.
- Planned and coordinated annual material needs for the upcoming school year.
Sales Associate
Ufuk Publishing House
02.2013 - 09.2016
- Create a sales strategy tailored to the target demographic.
- Create advertising to market the publishing house using print and digital media.
- Showcased new and existing books at fairs and events.
- Organized book signing and meet-the-author events.
- Managed the e-commerce page and addressed customer inquiries.
Education
Bachelor of Arts - Public Relations
Marmara University
Istanbul, Turkey 05.2013
Study Abroad - English Language Studies
E.C. Malta
Valetta, Malta08.2011
Skills
- Xactimate
- MS Office
- Claims analysis
- Attention to detail
- Organized
- Time management
- Efficient multitasking
- Good communicator
- Timely customer service
Affiliations
- Member of Turkish American Society of Minnesota
- Member of Minnesota MotoChill Riders
Timeline
Insurance Claims Specialist
State Farm
12.2022 - Current
Field Representative
Minnesota Restoration Contractors, Inc.
03.2021 - 12.2022
Delivery Driver
Amazon And Door Dash
11.2020 - 11.2022
Small Business Co-Owner
Marina's Handbags
05.2017 - 04.2019
Buyer
Okul Sepeti
07.2016 - 02.2017
Sales Associate
Ufuk Publishing House
02.2013 - 09.2016
Bachelor of Arts - Public Relations
Marmara University
Study Abroad - English Language Studies
E.C. Malta
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