Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Omer Faruk Gucyener

Minneapolis

Summary

Highly motivated individual with excellent time management and customer service philosophy seeking to further experience and knowledge in the insurance adjustor field. Fully bilingual and biliterate with strong interpersonal skills and the ability to work positively in a variety of professional settings with a diverse population of individuals.

Overview

11
11
years of professional experience

Work History

Insurance Claims Specialist

State Farm
12.2022 - Current
  • Exceeded company standards by delivering expedient customer service during claim investigations and settlements.
  • Communicated directly with customers who filed property damage.
  • Handled over 500 claims in a team environment
  • Assessed property damage in the field and the office using virtual tools.
  • Collaborated with public adjusters and contractors to reach an agreement on the scope of work and create accurate estimates for repairs.

Field Representative

Minnesota Restoration Contractors, Inc.
03.2021 - 12.2022
  • Knowledgeable about roofing products and weather-related property damage.
  • Trained on safety measures during on-site inspections.
  • Completed storm damage assessments.
  • Oversaw client understanding and satisfaction during the claims and restoration processes.
  • Met with insurance adjustors on behalf of clients.
  • Ensured customer satisfaction by inspecting finished projects.


Delivery Driver

Amazon And Door Dash
11.2020 - 11.2022
  • Delivered packages promptly and safely to customers.
  • Delivered food orders in a timely and friendly manner.
  • Communicated with customers regarding their orders.

Small Business Co-Owner

Marina's Handbags
05.2017 - 04.2019
  • Procured high-quality leather and materials for product production
  • Hired and managed artists to create designs used on the handbags
  • Marketed finished products and new designs to the public using high visibility vehicles such as gifting to organizations during “fashion week” and using social media platforms
  • Sold business in 2019 (rebranded as Okatava Brand )

Buyer

Okul Sepeti
07.2016 - 02.2017
  • Provided services and equipment required from kindergarten to tenth grade
  • Effectively handled inventory, purchase-orders, and negotiated with vendors and school boards to secure cost-efficient materials.
  • Planned and coordinated annual material needs for the upcoming school year.

Sales Associate

Ufuk Publishing House
02.2013 - 09.2016
  • Create a sales strategy tailored to the target demographic.
  • Create advertising to market the publishing house using print and digital media.
  • Showcased new and existing books at fairs and events.
  • Organized book signing and meet-the-author events.
  • Managed the e-commerce page and addressed customer inquiries.

Education

Bachelor of Arts - Public Relations

Marmara University
Istanbul, Turkey
05.2013

Study Abroad - English Language Studies

E.C. Malta
Valetta, Malta
08.2011

Skills

  • Xactimate
  • MS Office
  • Claims analysis
  • Attention to detail
  • Organized
  • Time management
  • Efficient multitasking
  • Good communicator
  • Timely customer service

Affiliations

  • Member of Turkish American Society of Minnesota
  • Member of Minnesota MotoChill Riders

Timeline

Insurance Claims Specialist

State Farm
12.2022 - Current

Field Representative

Minnesota Restoration Contractors, Inc.
03.2021 - 12.2022

Delivery Driver

Amazon And Door Dash
11.2020 - 11.2022

Small Business Co-Owner

Marina's Handbags
05.2017 - 04.2019

Buyer

Okul Sepeti
07.2016 - 02.2017

Sales Associate

Ufuk Publishing House
02.2013 - 09.2016

Bachelor of Arts - Public Relations

Marmara University

Study Abroad - English Language Studies

E.C. Malta

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Omer Faruk Gucyener