Ong Yang
Saint Paul
Summary
Dynamic professional with a friendly, positive attitude and a proven track record at Sushi Tango. Skilled in customer service and problem-solving, I excel in fast-paced environments, fostering teamwork and collaboration. My attention to detail ensures compliance and enhances client satisfaction, contributing to successful outcomes in every role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Food Preparation and Stacking Dishes
Sushi Tango
04.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Inspector
MsKennedy
06.1998 - 10.1998
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
Employment Caseworker
Hmong American Partnership
12.1997 - 02.1998
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Support Aide
Southeast Asian Center-Syracause
03.1997 - 06.1997
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
Peak Time Teller
Fleet Bank Of New York
12.1996 - 03.1997
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured accurate cash handling, balancing drawer daily, and minimizing discrepancies.
- Delivered prompt assistance to customers utilizing drive-through services during busy periods.
- Cultivated positive relationships with clients, creating a welcoming environment for all customers visiting the branch office.
Receptionist
Advances Temporary Services
05.1996 - 09.1996
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Nail Technician Certificate
Phillips Hair Styling Institute
Syracuse, NY03-2004
Associate of Arts - Teller Certificate
Hennepin Technical College
Brooklyn Park, MN12-1996
Associate of Arts - Liberal Art Courses
Anoka-Ramsey Community College
Minneapolis, MN06-1995
Associate of Arts - Liberal Art Courses
Onondaga Community College
Syracuse, NY05-1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
Nail Technician and Teller Certificate
Languages
English
Native or Bilingual
Hmong
Full Professional
Timeline
Food Preparation and Stacking Dishes
Sushi Tango
04.2021 - 10.2021
Inspector
MsKennedy
06.1998 - 10.1998
Employment Caseworker
Hmong American Partnership
12.1997 - 02.1998
Support Aide
Southeast Asian Center-Syracause
03.1997 - 06.1997
Peak Time Teller
Fleet Bank Of New York
12.1996 - 03.1997
Receptionist
Advances Temporary Services
05.1996 - 09.1996
No Degree - Nail Technician Certificate
Phillips Hair Styling Institute
Associate of Arts - Teller Certificate
Hennepin Technical College
Associate of Arts - Liberal Art Courses
Anoka-Ramsey Community College
Associate of Arts - Liberal Art Courses
Onondaga Community College
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