Orlando -E Benavides

• Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
• TP3 certification. Assisted training new tax professional ...opened and closed store fronts for the season.
• Made repair recommendations and managed delivery of repairs by setting and managing customer expectations.
• Promoted sales of appropriate services, parts and accessories by accurately identifying customer's service needs.
• Increased productivity with effective team leadership, prioritizing tasks based on urgency and available resources.
• Advised customers on care of vehicle and value of maintaining vehicle in accordance with manufacturers' specifications.
• Participated in continuous training programs to stay current on industry advancements and provide optimal service strategies for clients'' fleets.
• Exceeded monthly goals and hit Customer Service Index targets month over month..
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Managed the quick lane operations, hired and trained all new service technicians....excelled in the customer satisfaction experience

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals. Consistently had our QL team have one of the highest CR scores in the upper midwest.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Met with customers to discuss service needs and offer available solutions.
• Monitored service staff performance and provided feedback for improvement.
• Achieved 50% increase in productivity in fixed operations, parts and service department.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Increased productivity from a 30 car daily operation to a 50 car operation. exceeded company goals. Successfully made the Quicklane into one of the top performers in the upper midwest.

• Assisted with facility scheduling and customer service.
• Assisted operations manager with planning of routine operations and special projects.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Managed 50 employees turned a 40 car operation to a 65 car operation
• Developed systems and procedures to improve operational quality and team efficiency.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Completed and filed returns with tax departments at local, state and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
• Managed and motivated employees to be productive and engaged in work.

• Checked shipments against paperwork and signed documents.
• Supervised and trained staff on product knowledge and customer service.
• Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
• Processed and restocked returns.
• Ordered parts for customers, repair shops, and service departments .

• Computed tax depreciation rates on business assets like technology and vehicles.
• Completed in-depth research into tax issues affecting [Type] activities to offer expert advice and accurately prepare submissions.
• Taught junior staff how to prepare statements, resolve discrepancies and maximize efficiency.
• Reviewed financial reports to correctly ascertain taxation and statement requirements.