Osvaldo Juarez
MINNEAPOLIS,MN
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Sales Support Specialist
COREMARK Metals
Minneapolis, MN
08.2025 - Current
- Streamlined order processing to enhance efficiency and improve customer satisfaction.
- Coordinated communication between sales and logistics teams to ensure timely delivery of products.
- Implemented inventory management practices to reduce discrepancies and improve accuracy in stock levels.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
Customer Care Specialist
Coremark metals
Minneapolis, MN
09.2023 - 08.2025
- Resolved customer issues by diagnosing problems, researching effective solutions, and ensuring thorough follow-up on outcomes.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Collaborated with sales team to streamline order processing and improve response times.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
Material Handler
COREMARK Metals
Minneapolis, MN
03.2021 - 09.2023
- Inspected incoming shipments for damage or discrepancies.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
Education
High School Diploma -
Archbold High School
Archbold06-2017
Associate of Arts -
Normandale Community College
Minneapolis, MN2021
Skills
- Customer service
- Conflict management
- Product knowledge
- Sales strategy development
- Customer relationship management
- CRM software proficiency
- Microsoft office expertise
Languages
Spanish
Professional Working
Timeline
Sales Support Specialist
COREMARK Metals
08.2025 - Current
Customer Care Specialist
Coremark metals
09.2023 - 08.2025
Material Handler
COREMARK Metals
03.2021 - 09.2023
High School Diploma -
Archbold High School
Associate of Arts -
Normandale Community College