Osvaldo Villalpando-Vizcarra
Long Lake
Summary
Dynamic professional with a proven track record in customer service and dining area maintenance, honed at San Pancho and other establishments. Skilled in menu recommendations and order accuracy, I excel in fostering guest satisfaction and supporting team members. Demonstrated ability to maintain high standards in fast-paced environments, ensuring both efficiency and exceptional guest experiences. I am a motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Server
San Pancho
08.2017 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server Assistant
Birches on the Lake
04.2021 - 01.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Assisted wait staff with timely food delivery and guest requests.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Construction Worker
Hunchoflooring
01.2016 - 06.2017
- Learned to build hard work ethic
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
ORONO HIGHSCHOOL
Orono, MN05-2018
Skills
- Team member support
- Table management
- Daily specials memorization
- Dining area maintenance
- Customer service
- Menu recommendations
- Price memorization
- Guest service
- Order accuracy
- Hostess support
- Positive and professional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
soccer
Gym
Finances
Timeline
Server Assistant
Birches on the Lake
04.2021 - 01.2022
Server
San Pancho
08.2017 - Current
Construction Worker
Hunchoflooring
01.2016 - 06.2017
High School Diploma -
ORONO HIGHSCHOOL
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