Experienced financial professional skilled in managing client relationships, ensuring customer satisfaction, and analyzing client needs. Delivers tailored solutions to improve client retention and drive positive business outcomes.
Overview
7
7
years of professional experience
Work History
Account Manager
Midland Credit Management
01.2024 - Current
Developed customized account plans for each client, outlining objectives, strategies, and action steps to drive success
Managed a high-volume workload while maintaining attention to detail and professionalism
Adhered to both state specific and federal laws during daily interactions with consumers
Consistently a top performer in a variety of efficiency and work rate metrics
Laborer
K Johnson Construction
05.2023 - 01.2024
Operated power tools and equipment safely and efficiently to complete assigned tasks
Assisted skilled workers in completing complex projects by providing necessary support
Completed assigned tasks independently with minimal supervision while maintaining high quality standards
Server/Bartender
Tavern on the Hill
08.2018 - 05.2023
Worked as a server / bartender during college at Tavern on the Hill where I worked my way up to become one of their leading trainers.
Worked as the leading bar trainer to streamline the training process for every incoming bartender as well as assisted in streamlining the training process for servers.
Served as a source of knowledge in troubleshooting daily issues that arose during my shifts.
Was trusted to manage inventory, public relations, and financial transactions for Tavern on the Hill.
Memorized an ever-evolving drink menu and could take in multiple orders for food and beverages to make work as efficient as possible.
Developed better interpersonal communication skills and worked with a friendly attitude towards coworkers and guests to create a fantastic dining experience.
Account Manager – Resident Expert at Midland Credit Management, Inc. (Encore Capital Group)Account Manager – Resident Expert at Midland Credit Management, Inc. (Encore Capital Group)