Oyunerdene Byambadorj
Dubai
Summary
Accomplished Travel Retail BDM with a proven track record at Oriental General Trading LLC, excelling in client relationship building and analytics. Leveraged industry expertise and CRM platforms to surpass revenue targets and expand client base, achieving significant account growth. Demonstrated exceptional team collaboration and customer service, driving business success and fostering long-lasting client partnerships.
Overview
15
15
years of professional experience
Work History
Travel Retail BDM
Oriental General Trading LLC
03.2010 - 06.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Kept meticulous client notes and updated account information in company databases.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Compiled product and customer data to generate informed profit projections.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Duty Free Store Manager
Prestige Supplies Inc
11.2010 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Implement sales strategies, do cost management, review competitor performance and market reports Product and price research for Chinese and Mongolian markets.
Customer Relationship Manager
Bevertec Technology Co., Ltd
06.2008 - 10.2010
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
Education
BBA - Business Administration of Chinese Language And Cu
Ulanbator Erdem Sudlal University
Ulan Bator, Mongolia05.2008
Skills
- Industry Expertise
- CRM Platforms
- Staff Management
- Analytics
- Customer Service
- Team Collaboration
- Client Relationship Building
Languages
Mongolian
Native language
English
Upper intermediate
B2
Chinese (Mandarin)
Upper intermediate
B2
Timeline
Duty Free Store Manager
Prestige Supplies Inc
11.2010 - 02.2023
Travel Retail BDM
Oriental General Trading LLC
03.2010 - 06.2023
Customer Relationship Manager
Bevertec Technology Co., Ltd
06.2008 - 10.2010
BBA - Business Administration of Chinese Language And Cu
Ulanbator Erdem Sudlal University
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