Trish West
South St. Paul
Summary
Passionate operations manager and effective leader who excels at using proven methods and technology to successfully cut costs, streamline operations, and increase productivity. Assertive, dedicated, and enthusiastic with an unsurpassed work ethic.
Overview
28
28
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
DPZ, LLC
04.2022 - Current
- Currently managing a $115MM+ revenue distribution center that accounts for 100 employees and distributes to 200+ stores in the MN, WI, SD and ND regions. Responsible for safety, quality, productivity, transportation and overall execution of the business plan while maintaining a strong relationship with the customers.
OPERATIONS MANAGER
DPZ, LLC
09.2021 - 04.2022
- Responsible for planning, organizing, and directing a diverse team of manufacturing and distribution team members in a fast-paced supply chain operation. Provided leadership to three departments including Dough Production & Sanitation, Warehouse Inbound and Outbound, and Delivery & Service. Supported the center director and was the main point of contact in their absence. Set the tone of the team and operation, engaging with customers and key stakeholders professionally, service and solution focused.
CUSTOMER SERVICE LEADER/SUPPLY CHAIN
DPZ, LLC
10.2018 - 09.2021
- Manage the A/P, A/R, Inventory and Customer Service department, while collaborating with corporate HQ to ensure consistency in operations and financial performance throughout the supply chain center and meeting the needs of our franchisees.
- Initiated and drive project that increased fill rate by 3% in 90 days
- Increased customer satisfaction by 20% in 6 months
- Implemented a new delivery process and gained buy in from the Franchisees and the CDL driver’s
- Facilitated the west region admin team leaders’ meetings in 2019-2020, north region in 2021
- HACCP certified in 2021
- Instrumental in ticker creation
- Mentored new admin team leaders
- Built productive relationship with franchisees
- Safety coordinator for the MN SCC 2020-21
- Women’s Leadership Forum participant
- WISDOM-community outreach contributor
- Partner with HR department in implementing HR initiatives including safety, wellness programs, benefit rollouts, compliance, etc.
SENIOR OPERATIONS MANAGER
Genpact, LLC (3M on-site)
04.2016 - 09.2018
- Company Overview: A global professional services firm focused on delivering digital and automation transformation for our clients
- Directed and managed a team of 38 International/cross-functional staff members, including recruiting, interviewing, and hiring. Partnered with senior management in analyzing client satisfaction surveys and providing strategic goal planning. Analyzed and resolved various issues. Communicated with management inquiries, questions, and concerns. Oversaw multiple projects, including an off-site international team. Serve as the subject matter expert throughout project lifecycles. Serve as an HR resource for on-site team members located throughout the states. Created and managed yearly revenue forecasts/data for all operating groups.
OPERATIONS MANAGER
Genpact, LLC (3M on-site)
01.2008 - 01.2016
- Company Overview: A global professional services firm focused on delivering digital and automation transformation for our clients
- Directed and managed a team of 38 International/cross-functional staff members, including recruiting, interviewing, and hiring. Partnered with senior management in analyzing client satisfaction surveys and providing strategic goal planning. Analyzed and resolved various issues. Communicated with management inquiries, questions, and concerns. Oversaw multiple projects, including an off-site international team. Serve as the subject matter expert throughout project lifecycles. Serve as an HR resource for on-site team members located throughout the states. Created and managed yearly revenue forecasts/data for all operating groups.
ASSISTANT MANAGER
Genpact, LLC (3M on-site)
01.2005 - 01.2008
- Company Overview: A global professional services firm focused on delivering digital and automation transformation for our clients
- Directed and managed a team of 38 International/cross-functional staff members, including recruiting, interviewing, and hiring. Partnered with senior management in analyzing client satisfaction surveys and providing strategic goal planning. Analyzed and resolved various issues. Communicated with management inquiries, questions, and concerns. Oversaw multiple projects, including an off-site international team. Serve as the subject matter expert throughout project lifecycles. Serve as an HR resource for on-site team members located throughout the states. Created and managed yearly revenue forecasts/data for all operating groups.
CREDIT ANALYST
Genpact, LLC (3M on-site)
01.1998 - 01.2005
- Company Overview: A global professional services firm focused on delivering digital and automation transformation for our clients
- Directed and managed a team of 38 International/cross-functional staff members, including recruiting, interviewing, and hiring. Partnered with senior management in analyzing client satisfaction surveys and providing strategic goal planning. Analyzed and resolved various issues. Communicated with management inquiries, questions, and concerns. Oversaw multiple projects, including an off-site international team. Serve as the subject matter expert throughout project lifecycles. Serve as an HR resource for on-site team members located throughout the states. Created and managed yearly revenue forecasts/data for all operating groups.
Education
MBA -
Concordia University
St. Paul, MNBachelor of Arts - Human Resources Management
Concordia University
St. Paul, MNSkills
- Lifecycle Project Management Strategic Operations Management Budget/Financial Management Project Management Call Center Management Capacity Planning Stakeholder Management Process Management Procedure Development Staff Training Project Deliverables Goal Driven Decision Making Team Leadership Vendor Contract Management High Team Engagement
Accomplishments
- Recognized for achieving the highest client promoter scores for client satisfaction
- Managed Cross-functional teams to overhaul the returns/transportation process and modernized obsolete policies and procedures for a fortune 500 company
- Played a key role in completing multiple Six Sigma deductions related projects
- Project Manager for consolidating all domestic returns and created a returns/call center team for 5 large client verticals.
- Set up/trained a team satellite office in India
- Team management, motivation, training
- SAP Training/Testing/Implementation
Certification
Foundation of Leadership program | HIPAA | Data Privacy | Lean/Six Sigma | Ethics and Integrity | Training/Implementation | Six Sigma Green Belt Certified | HACCP Certified
SUPPLY CHAIN OPERATIONS LEADER
- Talented and enthusiastic professional who brings a “hands-on” approach by leveraging 20+ years’ experience in working across multiple departments, including operations, Supply Chain, HR and customer service.
- Persuasive and adaptable top performer with experience in leading numerous projects simultaneously, while focusing on driving the overall organizational goals. Created and maintained lasting relationships with key stakeholders that resulted in sales growth.
- Proven leader who utilizes innovative thinking to create solutions to streamline operations, capture new revenue, and implement best-practice operational procedures, while creating SOP’s for all processes.
- Exceed targets through relentless pursuit of relationship building to form foundation of service and trust. Flexible in responding to changing organizational, financial, customer, and market demands.
Timeline
OPERATIONS MANAGER
DPZ, LLC
04.2022 - Current
OPERATIONS MANAGER
DPZ, LLC
09.2021 - 04.2022
CUSTOMER SERVICE LEADER/SUPPLY CHAIN
DPZ, LLC
10.2018 - 09.2021
SENIOR OPERATIONS MANAGER
Genpact, LLC (3M on-site)
04.2016 - 09.2018
OPERATIONS MANAGER
Genpact, LLC (3M on-site)
01.2008 - 01.2016
ASSISTANT MANAGER
Genpact, LLC (3M on-site)
01.2005 - 01.2008
CREDIT ANALYST
Genpact, LLC (3M on-site)
01.1998 - 01.2005
Bachelor of Arts - Human Resources Management
Concordia University
MBA -
Concordia University
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